Assistant Manager

Massage Envy; Cincinnati (OH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Sign-on bonus

Healthcare

401(k) matching

Paid time off

Referral program

EAP

Flexible schedule

Free service

Product discounts

Job summary

Massage Envy Kenwood is seeking an engaged manager to lead a team of caring professionals in a wellness-focused environment. The role focuses on driving memberships, promoting products, and maintaining a high standard of service for clients.

The ideal candidate has leadership and sales experience in service settings, with a focus on coaching, culture-building, and performance development. This full-time position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Management or sales experience in a personal service environment is preferred.
• Natural leadership with ability to coach and motivate a team.
• Ability to conduct tough conversations professionally.

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail, guiding the team, managing deposits, overseeing inventory, and ensuring compliance.
• Set goals, prioritize work, and analyze business performance for growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Empower team members through coaching, ongoing training, and performance reviews.
• Build positive relationships with employees, members, and guests.

Skills

Management experience

Sales experience

Leadership ability

Job description

Be Empowered to Lead the Way to Wellness

At Massage Envy Kenwood franchise, we encourage you to be your best while you inspire a team of caring professionals to help others feel their best.

Perks & Pay:

• Competitive base pay of $18.00-21.00/hourly plus tips, bonuses, and commissions
• Sign on BONUS for full-time employees
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other

Job Type & Schedule:

• Full-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.