Assistant Manager

Nothing Bundt Cakes; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Nothing Bundt Cakes is seeking an Assistant Bakery Manager to enhance guest experiences and support bakery operations. This role involves leading a team, ensuring product quality, and managing daily responsibilities in a vibrant environment. Ideal candidates will have strong interpersonal skills and a passion for customer service. Join a growing family dedicated to creating joyful celebrations!

Benefits

Competitive Salary

Employee Discounts

Flexible Schedule

Free Uniforms

Opportunity for Advancement

Training & Development

Qualifications

• 1-3 years of guest-facing experience in retail or food service.
• Experience in coaching and achieving productivity goals.

Responsibilities

• Lead guest experience and cake production with the Bakery Manager.
• Ensure compliance with food safety and health regulations.
• Manage special-order fulfillment for clients.

Skills

Interpersonal Skills

Guest Focus

Problem Solving

Education

High School Diploma

Post-Secondary Education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

The Nothing Bundt Cakes (NbC) Assistant Bakery Manager works alongside the Bakery Manager and team members to create high-quality cakes, foster a warm, welcoming environment, and deliver a superior guest experience. The Assistant Bakery Manager shares in team leadership, collaborates with the Bakery Manager to drive sales and profitability, executes day-to-day responsibilities, and ensures bakery operations comply with NbC standards. This role is vital in embodying the NbC culture, reinforcing core values, and bringing our brand to life for team members and guests.

Accountabilities/Duties:

1. Prioritize the guest experience, model excellent guest engagement, and foster a positive work environment.
2. Partner with the Bakery Manager to lead guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
3. Support in recruiting, training, and developing team members, overseeing daily responsibilities, and providing performance feedback and coaching.
4. Ensure NbC product, service, bakery environment, and visual standards are maintained, and all operations adhere to food safety and health regulations.
5. Assist in executing operational and administrative tasks such as cake production planning, productivity goals, team scheduling, supply ordering, sales reporting, basic accounting, and payroll processing.
6. Manage special-order fulfillment for individual and corporate clients, including large orders and deliveries.
7. Assist in opening and closing bakery operations, including cash handling and deposits.
8. Participate in local marketing efforts and brand-building events.
9. Maintain knowledge of all bakery roles and perform various responsibilities as needed.

Core Values and Leadership Competencies:

1. Servant’s Heart: Support and develop the team, create a superior guest experience, lead by example with humility and empathy.
2. Spirit of a Champion: Demonstrate drive, commitment to excellence, ownership, urgency, sound judgment, and seek feedback.
3. Genuine Connections: Exude warmth and enthusiasm, build relationships, communicate openly, and serve as a brand ambassador.

Knowledge, Skills, and Abilities:

1. Strong interpersonal skills, guest focus, and ability to motivate and communicate effectively.
2. Ability to delegate, set clear expectations, and manage performance.
3. Highly organized, resourceful, and capable of balancing priorities.
4. Strong problem-solving skills to assess situations and develop solutions.
5. Passion for growth and learning.

Education, Certifications, and Experience:

1. High school diploma or GED; post-secondary education is a plus.
2. 1-3 years of guest-facing experience in retail, restaurant, or food service, preferably with managerial responsibilities.
3. Experience in creating a superior guest experience, coaching, training, and achieving productivity goals.
4. Proficiency in Microsoft Word, Excel, Outlook, and adaptability to new technologies.

Work Availability:

Must be flexible to work various shifts, including early mornings, evenings, weekends, and holidays, depending on business needs.

Join Our Growing Family

From birthdays to special occasions, NbC is committed to bringing joy and making celebrations sweeter! Our bakeries offer a welcoming environment with team members embodying this joyful brand and core values.

With over 500 locations across the U.S. and Canada, there are many opportunities to join us!

Click here to learn more about Nothing Bundt Cakes.

Note: Employees are employed by the franchise owner/operator, not by Nothing Bundt Cakes Corporate. All employment inquiries should be directed accordingly. Each franchise owner/operator is responsible for compliance with applicable laws.