Assistant Manager

Construction Resources; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D Insurance

Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

Construction Resources in Charleston, SC is seeking an Assistant Manager to run the warehouse and sales floor, manage order processing, inventory, slab handling, and transfers with a focus on accuracy and great customer experience.

The role reports to the Branch Manager and requires leading a team to meet monthly and annual sales objectives while upholding safety and efficient operations in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business management or equivalent; or 3 years’ industry experience.
• Must be available to work +40 hours as needed including nights and weekends.
• Must provide direct feedback to support transparent operations.
• Positive attitude and high energy with strong interpersonal skills.
• High integrity and confidentiality of branch information.
• Ability to lead and participate in critical conversations to improve operations.
• Goal-oriented; can lead processes to achieve great customer experience.
• Experience in recruiting, coaching, training, and leading a branch or showroom sales team.

Responsibilities

• Support a safety-first culture by role modeling safety.
• Introduce and implement new procedures and policies within branch.
• Execute daily, weekly, and monthly branch tasks and procedures.
• Ensure efficient delivery routes and cost effectiveness.
• Maintain integrity of cut slab and inventory programs.
• Oversee return slab process and procedures.
• Drive team to achieve sales and revenue goals.
• Maintain accuracy of physical inventory.
• Assist escalated customer requests as needed.
• Communicate across all levels to improve operational efficiencies.
• Lead training and development of staff for seamless daily operations.
• Manage inbound/outbound inventory and transfers with accountability.
• Input purchase requests and coordinate material delivery with real-time confirmation.
• Support extended shifts, evenings, and rotating Saturdays as needed.
• Balance branch opening/closing with other management.

Skills

Leadership

Customer service

Communication

Training

Team motivation

Education

Bachelor's degree in Business management

3 years’ industry experience

Tools

Forklift

Overhead crane

Pallet jack

Job description

POSITION OVERVIEW

The Assistant Manager will be responsible for the management of the warehouse and sales floor as it relates to order processing, inventory, slab management and oversee and maintain the integrity and accuracy of the physical inventory, inner/outer company transfers, and driving team to achieve annual and monthly sales/revenue goals.

This role reports directly to the Branch Manager and is accountable for the safety, sales, and operational execution of all processes and procedures. Have a clear outline of measurable operational tasks and functions to ensure all daily tasks are being met with the outcome of creating a great customer experience.

JOB RESPONSIBILITIES

• Support a safety-first culture by role modeling safety.
• Introduce and implement new procedures and policies within branch.
• Daily, weekly and monthly execution and follow up on branch task and procedures in the below areas:
• Delivery Execution through proactive execution of IMS delivery tab
• Effective, efficient execution of delivery routes to support a great customer experience while maintaining cost effectiveness.
• Execution and accountability of the cut slab processing and inventory integrity of the cut slab program.
• Execution and accountability of the return slab process and procedure.
• Drive team to achieve annual and monthly sales/revenue goal
• Oversee and maintain the integrity and accuracy of the physical inventory
• Active involvement with escalated customer request as needed
• Execution of the damaged material identification in IMS, photo upload of damaged material to server for web photo to support accuracy and sell through of slabs
• Execution and accountability for effective communication to all levels of the company to execute operational efficiencies: This includes directcommunication to branch management, customer service, warehouse personnel and inside / outside sales teams.
• Engage in daily/weekly activities focused around training employees, and the development of business operations leading to a seamless operation every day.
• Manage the inventory processes on both inbound and outbound material to include taking full accountability of execution of all transfer delivery and inbound transfer inventory.
• Support selling process by both inputting purchase requests and scheduling material delivery along with real time delivery confirmation execution.
• Executes and supports the rotational monthly schedule in working extended daily shifts, evenings, and rotational Saturdays when needed to support branch operations and sales.
• In balancing branch operations of opening and closing shift, the operational trainee will be able to support opening and closing the branch operation in rotation with other members of the management team.

QUALIFICATIONS AND DESIRED ATTRIBUTES

• Bachelor’s degree in Business management or equivalent; or 3 years’ industry experience
• Must be available to work +40 hours as needed based on business / customer demands including nights and weekends.
• Must be able to accept and provide straight forward feedback to build alignment with management to support a transparent business environment.
• Positive attitude, great energy and interpersonal skills.
• High level of integrity, trustworthy, and support confidentiality of branch / company information.
• Ability to participate in and lead critical conversation in support to improving excellence of the branch operations.
• Goal oriented and able to lead as an individual process / procedure expert to achieve a common goal and a great customer experience.
• Competitive drive and ambitious personality to challenge him/ herself to a higher level of performance.
• Must have experience in recruiting, coaching, training, and leading a branch or retail showroom sales team
• Ability to motivate, lead, and develop staff
• Enjoy working in busy, fast paced, high energy environment
• The ability to communicate effectively with clients and internal employees (staff and skilled personnel)
• Minimum customer service experience of two years
• Willingness to learn and to adapt to change
• Ability to prioritize and multi-task
• Detail oriented and well organized

WORK ENVIROMENT/ PHYSICAL DEMANDS

• Ability to work inside and outside in both climate controlled and non-climate-controlled environments.
• Ability to work a demanding schedule to support operational execution of the branch business that leads to a great customer experience.
• Safely lift up to 50 lbs.
• Operate power equipment such as forklift, overhead crane, lift crane, pallet jack
• Execute great customer experience through listening intently, making sound business decisions and responding quickly to customer concerns

BENEFITS

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• VoluntaryShort-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary AccidentInsurance
• Voluntary Critical IllnessInsurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.