Assistant Manager

Steve Madden; Central Valley (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision

401(k) match

Paid time off

Employee discount

Career growth

Job summary

Steve Madden in New York's Central Valley is seeking a Store Assistant Manager (full-time) to work with the Store Manager on all store operations and to guide a team of brand advocates to deliver an exceptional customer experience aligned with the brand.

You will engage customers, supervise merchandising, inventory, and training, and help hire qualified staff while maintaining loss prevention standards. Flexibility with hours is required.

Qualifications

• Minimum of 3-5 years of retail experience.
• Strong leadership and ability to mentor staff.
• Excellent communication and customer service skills.
• Knowledge of retail operations, merchandising, inventory, and loss prevention.

Responsibilities

• Collaborate with Store Manager to maximize profitability and ensure standards.
• Create exceptional customer experiences with a client-focused approach.
• Implement visual merchandising directives for brand consistency.
• Ensure replenishment and inventory control on the selling floor.
• Assist in training, operations, and store administration.

Skills

Retail experience

Team leadership

Customer service

Merchandising

POS system

Education

High school diploma

Tools

POS software

Job description

Store Assistant Manager (F/T)

The Store Assistant Manager is responsible for working with the Store Manager on all store operations. The Store Assistant Manager plays a vital role in guiding, developing, and motivating a team of brand advocates to ensure an exceptional customer experience that aligns with the company’s brand values.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Requirements

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program