Assistant Manager

Steve Madden; Woodstock (GA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits & FSA

401K Eligibility with Company match

Paid time off

Job summary

Steve Madden Store is seeking a Store Assistant Manager (full-time) in Woodstock, GA to support the Store Manager in all store operations and coach a team of brand advocates to deliver an exceptional customer experience aligned with the company’s brand values.

Responsibilities include driving profitability through customer engagement, merchandising, training, inventory control, and loss prevention, while ensuring adherence to company standards.

Qualifications

• 3–5 years of retail experience
• Strong organizational skills and ability to coordinate resources
• Excellent verbal and written communication abilities
• Knowledge of retail operations including sales, customer service, merchandising, inventory, and loss prevention
• Ability to work a flexible schedule including days, evenings, weekends, and holidays
• Experience developing staff through coaching and training
• Ability to process information through the POS system and computer

Responsibilities

• Partner with Store Manager to maximize profitability and ensure compliance with standards
• Create exceptional customer experiences through client focus and collaboration
• Implement visual merchandising directives to support brand strategies
• Ensure replenishment of merchandise on the selling floor
• Assist in loss prevention, safety policies, and store procedures
• Support training, operations, inventory management, store administration, and cleaning as needed
• Foster development and accountability among staff
• Process merchandise through the POS system
• Support in hiring qualified candidates and staffing decisions
• Be flexible and perform duties outside the role when required

Skills

Retail experience

Organizational skills

Verbal and written communication

Retail operations knowledge

Flexible schedule

Staff development

POS system experience

Education

High school diploma

Tools

POS system

Computer system

Job description

Store Assistant Manager (F/T)

The Store Assistant Manager is responsible for working with the Store Manager on all store operations. The Store Assistant Manager plays a vital role in guiding, developing, and motivating a team of brand advocates to ensure an exceptional customer experience that aligns with the company’s brand values.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Requirements

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program