Assistant Manager

Massage Envy; Burlington (VT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks an Assistant Manager to inspire and lead a team in delivering exceptional service. This role focuses on operational excellence, driving memberships, and fostering a positive workplace culture. You'll be responsible for managing daily operations, resolving customer challenges, and developing team members. With a commitment to your growth, the company offers leadership training and a supportive community. If you're passionate about helping others feel their best and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Competitive Base Salary + Bonus Plan

Paid Time Off

Free MassageEnvy Services

401K Program

Health Insurance Program

Deep Discounts on products & services

Free Massage Envy Membership

Employee Assistance Program

Team-oriented environment

Qualifications

• Management and sales experience in a personal service environment.
• Ability to build relationships and motivate a team.

Responsibilities

• Manage operational aspects including memberships and retail sales.
• Empower team members through training and performance reviews.

Skills

Leadership skills

Management experience

Sales experience

Customer service

Spa or similar setting experience

Job description

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Where Better Careers Begin!

Massage Envy Burlington, 2 Wayside Rd, Burlington, MA 01830

Are you a natural leader who loves to inspire others to succeed? At the Massage Envy Burlington franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that helps others feel their best.

Perks & Pay

• Competitive Base Salary + Bonus Plan (discussed upon interview)
• Paid Time Off
• Free MassageEnvy Services / Self Care Program
• 401K Program
• Health Insurance Program
• Deep Discounts on products & services
• Free Massage Envy Membership
• Employee Assistance Program
• Work with a team that shares your interests

Qualified Candidates

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching, and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Leader training and development to help you grow as an assistant manager and help the business manager lead your team.

Day-to-Day Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring legal compliance, etc.
• Set goals, prioritize work, and analyze business performance for continuous growth
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members through clear expectations, ongoing training, and performance reviews
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support

• Award programs (e.g., Manager of the Year)
• Leadership Training and Development invested in YOUR success
• A caring community that celebrates individuality and shares knowledge

Additional Responsibilities

• Learn & know our brand thoroughly
• Present, coach, and sell our Wellness Program
• Schedule team work assignments
• Maintain an organized, clean, and presentable clinic
• Database maintenance
• Run daily reports
• Collaborate with Upper Management
• Execute Brand Protocols

Must Haves

• Leadership skills
• Spa or similar setting experience
• Management, retail sales, and customer service experience
• Enjoy working with people & providing excellent customer service
• Open availability and reliability for scheduling
• Quick learner willing to learn our brand from the ground up
• Knowledge of our Wellness Program to present and train others
• Impeccable appearance & willingness to wear our uniform
• Team player and leader

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

Note: The franchisee for each location is the employer, and benefits/criteria may vary by location.