Assistant Manager

Mighty Taco; Buffalo (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Growth and advancement opportunities

Hands-on leadership experience

Dynamic, team-oriented environment

Job summary

Ontario Trillium Foundation in Buffalo, NY is looking for an Assistant Manager to enhance operational performance and customer satisfaction. The role involves leading and developing a high-performing team, ensuring compliance with health standards, and managing inventory and cash operations. Ideal candidates will have strong leadership skills, a commitment to customer service, and a drive for operational excellence. Growth opportunities and a dynamic team-oriented environment await in this exciting position.

Qualifications

• Proven ability to lead and develop a high-performing team.
• Experience in managing customer service and operational tasks.
• Strong problem-solving skills and the ability to handle conflicts effectively.

Responsibilities

• Lead, coach, and support Shift Managers and Team Members.
• Recruit, train, and evaluate Team Members.
• Create weekly schedules and monitor labor costs.
• Maintain optimal inventory levels and manage stock transfers.
• Ensure compliance with health and safety standards.

Skills

Leadership skills

Customer service expertise

Operational management

Communication skills

Education

High school diploma or equivalent

Job description

We are seeking a motivated and results-driven Assistant Manager to support the General Manager in delivering exceptional operational performance and outstanding customer experiences. This role plays a key part in achieving both financial and service goals while ensuring full compliance with company policies, procedures, and safety standards.

Key Responsibilities

Customer Experience & Operations

• Lead, coach, and support Shift Managers and Team Members to deliver 100% customer satisfaction—our top priority.
• Resolve customer concerns promptly and professionally across all channels (in-person, phone, and online).
• Ensure consistent execution of company standards in:
• Food & beverage cost control
• Quality and food safety
• Customer service
• Cleanliness and sanitation
• Cash handling and controls
• Labor management

Team Leadership & Development

• Recruit, train, schedule, and evaluate Team Members to build a high-performing team.
• Foster a positive work environment that promotes strong morale and employee engagement.
• Address and resolve employee concerns fairly and efficiently.
• Ensure proper staffing levels based on business needs, including shift adjustments when necessary.
• Maintain accurate attendance and performance records.

Scheduling & Labor Management

• Create weekly schedules in compliance with company policies and labor laws.
• Monitor labor costs and adjust staffing to align with business volume.
• Ensure compliance with regulations (overtime, breaks, minor labor laws).

Inventory & Cost Control

• Maintain optimal inventory levels to prevent shortages.
• Complete daily, weekly, and periodic inventory counts accurately.
• Generate purchase orders and manage stock transfers and deliveries.
• Monitor and reduce waste, theft, and overuse of supplies.

Cash Management & Reporting

• Enforce all cash handling procedures, including:
• Cash drawer counts (start/end of shift)
• Routine cash drops and deposits
• Maintaining sufficient change levels
• Accurate cash variance tracking
• Complete and maintain required reports, including:
• Payroll and labor reports
• Cost variance reports
• Incident and safety reports
• Operational and hourly performance reports

Safety, Compliance & Facilities

• Ensure compliance with all health, safety, and sanitation standards.
• Conduct hourly quality and temperature checks; take corrective action as needed.
• Maintain a safe environment for both customers and staff.
• Ensure all equipment and facilities are functioning properly; coordinate maintenance and service requests.

Communication & Leadership

• Communicate clearly and consistently with the General Manager and leadership team regarding:
• Customer feedback and complaints
• Food safety or quality issues
• Employee performance and conduct
• Operational concerns and compliance matters
• Lead by example through active floor management and prioritization:

1. Customer Service
2. Cleanliness (Customer Areas)
3. Cleanliness (Visible Areas)
4. Restocking & Preparation
5. General Cleaning

Why Join Us?

• Growth and advancement opportunities
• Hands‑on leadership experience
• Dynamic, team‑oriented environment