Assistant Manager

Ontario Trillium Foundation; Town of Hamburg (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Growth and advancement opportunities

Hands-on leadership experience

Dynamic, team-oriented environment

Job summary

The Ontario Trillium Foundation is seeking an Assistant Manager in Town of Hamburg, NY, to support the General Manager in achieving operational goals and customer satisfaction. This role involves leading a team, managing labor costs, ensuring food safety, and maintaining inventory control. Ideal candidates will possess strong leadership skills and a commitment to outstanding customer service. Further opportunities for growth and a dynamic work environment await successful applicants.

Qualifications

• Must be able to effectively lead and coach a team.
• Experience in customer service environments required.
• Strong understanding of food safety and sanitation standards.

Responsibilities

• Lead, coach, and support Shift Managers to ensure customer satisfaction.
• Recruit, train, and evaluate Team Members for a high-performing team.
• Create weekly schedules in compliance with labor laws.
• Maintain inventory levels and monitor waste reduction.
• Enforce cash handling procedures and maintain accurate reports.
• Ensure compliance with safety and sanitation standards.

Skills

Customer service

Team leadership

Labor management

Inventory control

Cash handling

Job description

We are seeking a motivated and results-driven Assistant Manager to support the General Manager in delivering exceptional operational performance and outstanding customer experiences. This role plays a key part in achieving both financial and service goals while ensuring full compliance with company policies, procedures, and safety standards.

Key Responsibilities

Customer Experience & Operations

• Lead, coach, and support Shift Managers and Team Members to deliver 100% customer satisfaction—our top priority.
• Resolve customer concerns promptly and professionally across all channels (in-person, phone, and online).
• Ensure consistent execution of company standards in:
• Food & beverage cost control
• Quality and food safety
• Customer service
• Cleanliness and sanitation
• Cash handling and controls
• Labor management

Team Leadership & Development

• Recruit, train, schedule, and evaluate Team Members to build a high-performing team.
• Foster a positive work environment that promotes strong morale and employee engagement.
• Address and resolve employee concerns fairly and efficiently.
• Ensure proper staffing levels based on business needs, including shift adjustments when necessary.
• Maintain accurate attendance and performance records.

Scheduling & Labor Management

• Create weekly schedules in compliance with company policies and labor laws.
• Monitor labor costs and adjust staffing to align with business volume.
• Ensure compliance with regulations (overtime, breaks, minor labor laws).

Inventory & Cost Control

• Maintain optimal inventory levels to prevent shortages.
• Complete daily, weekly, and periodic inventory counts accurately.
• Generate purchase orders and manage stock transfers and deliveries.
• Monitor and reduce waste, theft, and overuse of supplies.

Cash Management & Reporting

• Enforce all cash handling procedures, including:
• Cash drawer counts (start/end of shift)
• Routine cash drops and deposits
• Maintaining sufficient change levels
• Accurate cash variance tracking
• Complete and maintain required reports, including:
• Payroll and labor reports
• Cost variance reports
• Incident and safety reports
• Operational and hourly performance reports

Safety, Compliance & Facilities

• Ensure compliance with all health, safety, and sanitation standards.
• Conduct hourly quality and temperature checks; take corrective action as needed.
• Maintain a safe environment for both customers and staff.
• Ensure all equipment and facilities are functioning properly; coordinate maintenance and service requests.

Communication & Leadership

• Communicate clearly and consistently with the General Manager and leadership team regarding:
• Customer feedback and complaints
• Food safety or quality issues
• Employee performance and conduct
• Operational concerns and compliance matters
• Lead by example through active floor management and prioritization:

1. Customer Service
2. Cleanliness (Customer Areas)
3. Cleanliness (Visible Areas)
4. Restocking & Preparation
5. General Cleaning

Why Join Us?

• Growth and advancement opportunities
• Hands‑on leadership experience
• Dynamic, team‑oriented environment