Assistant Manager

Ralph Lauren; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Ralph Lauren in Boston is seeking a skilled professional responsible for driving sales and ensuring customer satisfaction in a premium retail environment.

The ideal candidate will have strong leadership qualities, exceptional communication skills, and the ability to mentor staff while upholding Ralph Lauren's distinguished brand image. The role includes developing and executing sales strategies, managing team performance, and maintaining an inviting atmosphere for customers.

Qualifications

• Proven experience in sales and profit management.
• Ability to build and maintain an elevated store image.
• Strong analytical and financial acumen.

Responsibilities

• Manage sales and profit performance in assigned area.
• Coach and mentor sales associates to enhance performance.
• Implement promotional strategies to support sales objectives.

Skills

Sales and profit performance management

Coaching and mentoring

Customer service excellence

Communication skills

Analytical skills

Teamwork and motivation

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Overview

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure that sales and margin goals are met; work with General Manager/Department Manager to develop operating budgets and monitor performance.
• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards; uphold company policies and the Ralph Lauren Formal Counseling process.
• Provide continual feedback to the buying and allocation teams to identify items and merchandise classifications of high sales and profit potential.
• Execute visual presentation initiatives that support merchandise presentation and maintain an in‑store environment consistent with Ralph Lauren’s desired image and character.
• Establish and implement new and existing loss prevention procedures to support shrink reduction and all asset protection procedures.
• Recruit, supervise, and develop staff; ensure open roles are filled timely; create programs to motivate personnel to build unit sales and volume of transactions.
• Work with Senior Management to direct the execution of Ralph Lauren’s promotional strategies and programs, ensuring they support sales, marketing and profit objectives at point of sales and in the external marketplace.

Qualifications

• Enthusiasm and ability to build and maintain an environment that projects Ralph Lauren’s desired elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen.
• Relevant Work Experience Preferred.
• Computer skills preferred: Word, Excel, PowerPoint, and Outlook.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register, stand, move and walk for multiple hours.