Ralph Lauren Assistant Store Manager

Ralph Lauren; Naples (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Ralph Lauren Naples seeks an experienced retail leader to drive a memorable shopping experience and revenue growth. You will lead the sales floor, partner with the General Manager, and develop the store team to uphold Ralph Lauren's elevated image.

Responsibilities include managing staff, setting goals, mentoring teammates, and ensuring exceptional customer service while maintaining visual standards and loss prevention procedures.

Qualifications

• Elevated brand image and leadership to reflect Ralph Lauren's standards.
• Guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development.
• Strong verbal and written communication skills.
• Strong interpersonal skills for collaboration with store team and customers.
• Analytical and financial acumen for sales, margin and budgets.
• Relevant work experience in fashion retail or leadership roles preferred.
• Computer skills including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Lead the sales floor to achieve sales and profit goals.
• Collaborate with General Manager to develop operating budgets and monitor performance.
• Establish sales goals for associates and supervise staff to maximize sales and profit.
• Create a welcoming environment to drive customer traffic and loyalty.
• Mentor staff and implement initiatives that support exceptional service standards.
• Provide feedback to buying and allocation teams on high-potential items and classifications.
• Execute visual presentation initiatives aligned with the brand image and store standards.
• Establish and enforce loss prevention procedures to protect assets.
• Recruit, supervise, and develop staff, filling open roles promptly.
• Support promotional strategies to boost sales and market presence.

Skills

Leadership

Negotiation

Written communication

Interpersonal skills

Analytical skills

Financial acumen

Staff development

Tools

Word

Excel

PowerPoint

Outlook

Job description

Position Overview

To ensure a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for their store. Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture. Partner with General Manager to learn the role of a leader and positively influence the store team.

Essential Duties & Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Ensure that sales and margin goals are met. Work with General Manager/Department Manager to develop operating budgets and monitor performance.
• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.
• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer's expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards. Uphold company policies and the Ralph Lauren Formal Counseling process.
• Provide continual feedback to the buying and allocation teams to identify items and merchandise classifications of high sales and profit potential.
• Responsible for the execution of visual presentation initiatives that support merchandise presentation and maintenance of an in-store environment, consistent with Ralph Lauren's desired image and character.
• Responsible for the establishment and implementation of both new and existing loss prevention procedures to support shrink reduction and all asset protection procedures.
• Responsible for the recruitment, supervision, and development of staff. Ensure open roles are filled timely. Create programs to motivate personnel to build unit sales and volume of transactions.
• Work with the Senior Management to direct the execution of Ralph Lauren's promotional strategies and programs, assuring that they support sales, marketing and profit objectives at point of sales and in the external marketplace.

Experience, Skills & Knowledge

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren's desired elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen.
• Relevant work experience preferred.
• Computer skills preferred: Word, Excel, PowerPoint, and Outlook.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register, stand, move and walk for multiple hours.