Assistant Manager

Ralph Lauren; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Ralph Lauren in Phoenix is seeking a Store Leader to drive the sales floor with exceptional service, build client relationships, and uphold the brand’s elevated image. You will partner with the General Manager to learn leadership responsibilities and positively influence the store team.

Responsibilities include achieving sales and profit goals, developing budgets with the GM, mentoring staff, and ensuring a welcoming environment that drives traffic and loyalty.

Qualifications

• Retail experience and proven ability to meet sales goals.
• Strong written and verbal communication.
• Ability to coach and mentor staff.
• Willingness to operate in a fast-paced store environment.

Responsibilities

• Lead the sales floor to deliver memorable customer service.
• Achieve store sales and margin goals with store leadership.
• Develop budgets with General Manager and monitor performance.
• Recruit, supervise and develop staff.
• Ensure visual presentation and loss prevention procedures.
• Foster client relationships and build loyalty.

Skills

Customer service

Sales leadership

Communication skills

Interpersonal skills

Team coaching

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

To ensure a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for their store. Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture. Partner with General Manager to learn the role of a leader and positively influence the store team.

• Responsible for sales and profit performance in assigned store or department.


• Ensure that sales and margin goals are met. Work with General Manager/Department Manager to develop operating budgets and monitor performance.


• Establish individual sales goals for associates and supervise sales staff to maximize sales and profit performance.


• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations.


• Coach and mentor staff to implement initiatives that support exceptional customer service standards. Uphold company policies and the Ralph Lauren Formal Counseling process.


• Provide continual feedback to the buying and allocation teams to identify items and merchandise classifications of high sales and profit potential.


• Responsible for the execution of visual presentation initiatives that support merchandise presentation and maintenance of an in-store environment, consistent with Ralph Lauren’s desired image and character.


• Responsible for the establishment and implementation of both new and existing loss prevention procedures to support shrink reduction and all asset protection procedures.


• Responsible for the recruitment, supervision, and development of staff. Ensure open roles are filled timely. Create programs to motivate personnel to build unit sales and volume of transactions.


• Work with the Senior Management to direct the execution of Ralph Lauren’s promotional strategies and programs, assuring that they support sales, marketing and profit objectives at point of sales and in the external market place.

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character.


• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.


• Strong verbal and written communication skills.


• Strong interpersonal skills.


• Analytical skills, business acumen, financial acumen


• Relevant work experience preferred


• Computer skills preferred: Word, Excel, PowerPoint, and Outlook


• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines


• Ability to operate the register, stand, move and walk for multiple hours