Assistant Manager

Citi Trends; Battle Creek (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A retail organization in Battle Creek is seeking an Assistant Manager to support store operations. The role requires overseeing daily tasks, maintaining store standards, and training staff to provide excellent customer service. Ideal candidates will have a high school diploma and previous retail management experience, with flexibility for scheduling. This is a full-time position with growth opportunities.

Responsibilities

• Ensure a welcoming environment by greeting all customers.
• Train and coach team members to provide exceptional customer service.
• Oversee inventory flow including markdowns, ticketing, and clearance management.
• Monitor sales performance and implement strategies to achieve sales targets.
• Collaborate with the store manager to create effective marketing campaigns.

Skills

Excellent communication

Organizational skills

Mathematical calculations

Flexible schedule

Education

High school diploma or equivalent

Retail management experience

2–4 years as Assistant Manager

3–5 years of retail experience

Job description

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Job Summary

The Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store operations, ensuring a positive customer experience, efficient inventory management, and a well‑trained team. This role involves overseeing daily operations, maintaining store standards, and leading the team to achieve sales goals. The Assistant Store Manager will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

Responsibilities

• Ensure a welcoming environment by greeting all customers and maintaining store appearance, including displays and signage.
• Train and coach team members to provide exceptional customer service and engagement.
• Oversee inventory flow, including markdowns, ticketing, and clearance management, while maintaining accurate pricing and organized stockrooms.
• Ensure timely removal of damaged or expired items and set daily and weekly freight goals to support efficient operations.
• Train, develop, and provide continuous feedback to team members on customer service, store policies, operational procedures, and compliance tasks.
• Foster a positive and productive work environment.
• Monitor sales performance and implement strategies to achieve sales targets.
• Collaborate with the store manager to create and implement effective marketing and promotional campaigns.
• Maintain a clean and organized store environment.
• Perform other duties as may be assigned.
• Assist Store Manager with daily operations and supervision of employees.
• Maintain proper inventory controls, facilitate inventory transactions, and enforce compliance standards for shrink control.
• Monitor sales activities to ensure customers receive satisfactory service.
• Direct and supervise employees engaged in sales, inventory‑taking, reconciling cash receipts, or performing services for customers.
• Ensure adherence to Citi Trends, Inc. policies and procedures.

Required Skills/Abilities

• Excellent communication and organizational skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Education & Experience

• High school diploma or equivalent.
• Previous experience in retail management or a related field.
• 2–4 years of retail experience as an Assistant Manager.
• 3–5 years of retail experience.

Physical Requirements

• Squat/Kneel/Stoop (Frequent to continuous)
• Stand/Bend/Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift/Carry (Occasional to Frequent)
• Push/Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping) (Frequent to continuous)

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is prohibited.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industry: Retail