Assistant Manager

Monro, Inc.; Annapolis (MD); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Paid vacation and holidays

Employee discounts

Healthcare, vision, and dental

Job summary

Monro, Inc. is seeking an Assistant Manager in Annapolis, MD, to oversee store operations and ensure high-quality customer service. In this full-time role, you will schedule appointments, manage inventory, and support technicians in delivering vehicle services and solutions.

The ideal candidate will have a high school diploma, experience in retail, and strong communication skills. Compensation is between $19.00 and $25.00 per hour based on experience, along with additional bonuses and incentives.

Qualifications

• Must have at least two years of retail experience or equivalent.
• Ability to work flexible hours, including nights and weekends.
• Must possess a valid driver's license and satisfactory Motor Vehicle Report.

Responsibilities

• Schedule appointments for effective technician workflow.
• Assist with managing store operations in the absence of the Store Manager.
• Ensure compliance with company policies and safety standards.

Skills

Customer service

Sales orientation

Communication skills

Team leadership

Problem solving

Education

High School Diploma or equivalent

Two years retail experience

Tools

ASE certification

State Inspection License

Job description

Job Description

About The Role:

The Assistant Manager role is a full‑time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Responsibilities:

• Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs.
• Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist technicians in conveying repair and service needs to guests.
• Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Perform Store Manager functions as business needs dictate.
• Perform other duties as assigned and required by direct supervisor.

Compensation based on experience: $19.00 - $25.00 per hour, with additional bonus potential and incentives.

Qualifications

Qualifications:

• High School Diploma or equivalent
• Minimum of two years retail experience, or the equivalent combination of education and experience.
• Ability to work flexible hours, days, evenings, weekends, and holidays.
• ASE certification and State Inspection License (where applicable) preferred.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
  • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.

Profile Summary

• Capable of performing basic automotive maintenance, repair, and tire services
• Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
• Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
• Strong sales orientation and customer focus
• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
• Excellent organizational and time management skills with the ability to change focus quickly to meet business needs.

Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Assistant Managers must be able to complete the following but not limited to:

• Must be able to see, hear, speak, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Additional Information

All your information will be kept confidential according to EEO guidelines.

• Performance based incentives
• Paid vacation and holidays
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401keligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental
• Employee Access Perks

Monro Inc. is proud to be an Equal Employment Opportunity / Affidavit Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.