Assistant Manager

Wingstop; Alameda (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Manager to lead a vibrant team in delivering exceptional flavor experiences. This role involves overseeing daily operations, ensuring top-notch guest service, and managing a dedicated staff to maintain high standards of food quality and cleanliness. If you are passionate about food and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact while growing your management skills in a supportive and energetic atmosphere.

Qualifications

• Experience in managing staff and operations in a fast-paced environment.
• Strong communication skills and ability to provide excellent guest service.

Responsibilities

• Oversee daily operations and ensure compliance with company standards.
• Train and develop team members to achieve sales and service objectives.

Skills

Guest Service

Cash Handling

Inventory Management

Staff Training

Problem Solving

Education

High School Diploma

Management Experience

Job description

Wingstop's mission is to serve the world flavor. Wingstop is the destination when you crave fresh, never-faked wings, hand-cut seasoned fries, and our famous sides. For those who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

Position: Assistant Manager

We are seeking excellent assistant manager candidates to oversee and coordinate with the store manager in planning, organizing, training, and leading to achieve objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

1. Understand all policies, procedures, standards, specifications, guidelines, and training programs.
2. Achieve company objectives related to service quality and the appearance of the facility through staff training and creating a positive work environment.
3. Meet scheduling requirements, cover all shifts as needed to ensure smooth operations, and follow up with the store manager regarding callouts or no-shows.
4. Ensure weekly truck deliveries are completed on schedule, controlling costs by ordering appropriately.
5. Inspect equipment daily and maintain the temperature logs.
6. Inspect all received products for correct count and condition, ensuring adherence to receiving policies. Report discrepancies to the store manager.
7. Maintain readiness for QSC standards, ensuring cleanliness, procedures, and equipment are up to standard.

Key Skills / Abilities:

1. Assist the team in providing welcoming, responsive, friendly, and courteous guest service.
2. Help prepare and package orders according to Wingstop standards, ensuring accuracy and presentation.
3. Ensure cashiers follow corporate guidelines, including using customer names and promoting surveys.
4. Oversee cash and credit transactions, adhering to cash handling and reconciliation procedures, and ensuring accurate deposits and balanced credit card transactions.
5. Conduct employee assessments through one-on-one counseling sessions with the store manager.
6. Hold crew accountable for cleanliness, property damages, and work output.
7. Be familiar with personal and administrative policies, applying fair and consistent corrective actions for violations.

Developing Shift Leaders:

1. Supervise that shift leads follow correct opening and closing procedures and adhere to company and labor policies.
2. Oversee that shift leads aim for order accuracy and exceptional guest service.
3. Manage daily and weekly inventory, including chicken counts and waste.
4. Ensure shift leaders maintain a professional, safe, and orderly work environment.
5. Address customer complaints appropriately and intervene if necessary.
6. Assist in staffing and cleaning schedules, delegating tasks to crew members.

Disclaimer:

The above description outlines the general nature and level of work performed and is not exhaustive of all responsibilities, duties, or skills required for the role.

Equal Opportunity Employer:

We are committed to providing equal employment opportunities to all individuals, regardless of race, creed, color, religion, national origin, sex, age, marital status, veteran status, disability, gender identity, sexual orientation, or any other protected classification by law.