Assistant Maintenance Supervisor, Residential

The RMR Group LLC; Morrisville (NC); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

HSA & FSA

401(k) Plan with Employer Match

Holidays, Vacation & Sick Time

Parental Leave

Tuition Assistance

Matching Gift Program

Voluntary benefits

Job summary

The RMR Group is seeking an Assistant Maintenance Supervisor to help oversee daily maintenance operations and lead the team in the absence of the Maintenance Supervisor. You’ll perform hands‑on maintenance tasks, inspect work quality, and help manage the resident service request system with a target of 24‑hour completion.

You will maintain safety records, assist with on‑call rotations, and ensure compliance with EPA, OSHA, and other regulations.

Qualifications

• High school diploma or GED equivalent required.
• 2+ years’ experience in maintenance property management.
• EPA Universal Certification required.
• CPO Certification preferred.
• Ability to earn future designations as required by industry standards, EPA regulations, OSHA requirements, etc.
• Solid knowledge of carpentry, electrical, plumbing and related skills for daily operations.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment, multi-task and meet deadlines.
• Must be team oriented and a problem solver.
• Maintain professional appearance and demeanor at all times.
• May be required to work extended periods without relief during priority or emergency situations.
• Stooping, standing, climbing and lifting a minimum of 50 lbs., with ability to lift 50 lbs. for distances.
• Lift and carry objects up to 50 lbs. for distances up to 30 feet.
• Climb ladders and stairs.
• Must have a valid driver’s license.
• Position requires rotating on-call, including nights, weekends, and holidays.

Responsibilities

• Assist in overseeing daily maintenance operations and lead the team in the absence of the Maintenance Supervisor.
• Perform maintenance tasks directly or delegate to Maintenance Technicians, while inspecting work for quality and compliance.
• Support the resident service request system, aiming for completion within 24 hours when possible.
• Schedule and participate in the on‑call rotation and provide service support as needed.
• Maintain safety documentation (MSDS, HAZCOM, Lead‑Based Paint, mold/mildew, pool and refrigerant logs, EPA/OSHA compliance).
• Monitor property conditions and promptly address unsafe situations.
• Maintain records for preventive maintenance, service requests, and make‑ready status of vacant units.
• Ensure expenditures align with budget guidelines unless approved by Property/Regional Manager.
• Schedule and perform routine maintenance on equipment and ensure tools are in good condition.
• Diagnose and perform minor repairs across systems; identify utility cut‑offs, shut‑offs, and sewer clean‑outs.
• Maintain inventory of parts and materials for common repairs.
• Assist in keeping grounds clean and litter‑free (raking, sweeping, shoveling as needed).
• Support make‑ready process and collaborate with Make‑Ready Manager on unit prep tasks.
• Follow all safety protocols and use appropriate safety equipment.
• Report unsafe conditions and know safety features of tools and equipment.
• Perform additional duties as assigned by Property Manager or Regional Manager.

Skills

Carpentry

Electrical

Plumbing

Team oriented

Communication

Multi-tasking

Safety awareness

Driver's license

On-call experience

Education

High school diploma or GED

EPA Universal Certification

CPO Certification

Job description

Assistant Maintenance Supervisor, Residential

The Assistant Maintenance Supervisor supports the overall maintenance operations of the property, assisting with both make‑ready and service work orders. This role ensures compliance with company policies, safety standards, and applicable federal and state regulations (e.g., ADA, Fair Housing, OSHA, HAZCOM, Lead-Based Paint).

Overview

Assist in overseeing daily maintenance operations and lead the team in the absence of the Maintenance Supervisor. Perform maintenance tasks directly or delegate to Maintenance Technicians, while occasionally inspecting completed work for quality and compliance. Support the implementation and management of the resident service request system, aiming for completion within 24 hours whenever possible. Schedule and participate in the on‑call rotation and provide service support as needed. Maintain current and accessible safety documentation, including MSDS sheets, HAZCOM records, Lead‑Based Paint protocols, mold/mildew procedures, pool and refrigerant logs, and EPA/OSHA compliance materials. Monitor property conditions and promptly address any unsafe situations. Maintain accurate records for preventive maintenance, service requests, and make‑ready status of vacant units. Ensure expenditures align with budget guidelines unless prior approval is obtained from the Property Manager or Regional Manager. Schedule and perform routine maintenance on equipment and ensure tools are in excellent working condition. Diagnose and perform minor repairs across a range of systems and components, including identifying and mapping utility meter cut‑offs, fixture shut‑offs, and sewer clean‑outs. Maintain adequate inventory of parts and materials to support common repairs. Assist in maintaining clean and litter‑free grounds, including raking, sweeping, and shoveling as needed. Support the make‑ready process and collaborate with the Make‑Ready Manager on unit preparation tasks. Follow all company safety protocols and use appropriate safety equipment at all times. Report unsafe conditions immediately and ensure familiarity with safety features of all tools and equipment. Perform additional duties as assigned by the Property Manager or Regional Manager.

Responsibilities

• Assist in overseeing daily maintenance operations and lead the team in the absence of the Maintenance Supervisor.
• Perform maintenance tasks directly or delegate to Maintenance Technicians, while occasionally inspecting completed work for quality and compliance.
• Support the implementation and management of the resident service request system, aiming for completion within 24 hours whenever possible.
• Schedule and participate in the on‑call rotation and provide service support as needed.
• Maintain current and accessible safety documentation, including MSDS sheets, HAZCOM records, Lead‑Based Paint protocols, mold/mildew procedures, pool and refrigerant logs, and EPA/OSHA compliance materials.
• Monitor property conditions and promptly address any unsafe situations.
• Maintain accurate records for preventive maintenance, service requests, and make‑ready status of vacant units.
• Ensure expenditures align with budget guidelines unless prior approval is obtained from the Property Manager or Regional Manager.
• Schedule and perform routine maintenance on equipment and ensure tools are in excellent working condition.
• Diagnose and perform minor repairs across a range of systems and components, including identifying and mapping utility meter cut‑offs, fixture shut‑offs, and sewer clean‑outs.
• Maintain adequate inventory of parts and materials to support common repairs.
• Assist in maintaining clean and litter‑free grounds, including raking, sweeping, and shoveling as needed.
• Support the make‑ready process and collaborate with the Make‑Ready Manager on unit preparation tasks.
• Follow all company safety protocols and use appropriate safety equipment at all times.
• Report unsafe conditions immediately and ensure familiarity with safety features of all tools and equipment.
• Perform additional duties as assigned by the Property Manager or Regional Manager.

Qualifications

• High school diploma or GED equivalent required.
• 2+ years’ experience in maintenance property management.
• EPA Universal Certification required.
• CPO Certification preferred.
• Ability to earn future designations as required by industry standards, EPA regulations, OSHA requirements, etc.
• Must possess solid knowledge of carpentry, electrical, plumbing, and related skills required for daily operations.
• Strong verbal and written communication skills.
• Ability to work in a fast‑paced environment, with the ability to multi‑task and meet deadlines.
• Must be team oriented and a problem solver.
• Maintain professional appearance and manner at all times.
• May be required to work extended periods of time without relief, when responding to priority or emergency situations.
• Stooping, standing, climbing and frequent lifting of a minimum of 50 lbs. of equipment (pump, tools, ladders) and ability to safely install rigging/lifting device.
• Lift and carry objects of up to 50 lbs. for distances of up to 30 feet.
• Climb ladders and stairs.
• Must have a valid driver's license.
• This position requires rotating on‑call, including nights, weekends, and holidays.

Total Rewards

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide array of voluntary, employee‑paid benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.