Assistant Maintenance Manager - Technician

Tricon Residential; Atlanta (GA); On-site; USD 55,000 - 65,000; Full time

Job summary

Tricon Residential is seeking an Assistant Maintenance Manager - Technician to oversee the management of maintenance teams across occupied homes in Atlanta. This role requires exceptional communication and leadership skills and involves ensuring quality service, managing maintenance schedules, and mentoring team members.

Qualifications

• Prior maintenance leadership experience required.
• Ability to work under pressure and self-manage.
• Excellent communication skills both written and verbal.

Responsibilities

• Manage activity of Maintenance Technicians, including attendance and inventory.
• Communicate with residents and internal team members.
• Oversee maintenance projects and ensure quality standards.

Skills

Communication

Leadership

Project Management

Customer Service

Technical Skills

Education

High school diploma

Bachelor's degree preferred

Tools

Project management software

MS Office

Yardi

Job description

Assistant Maintenance Manager - Technician

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Assistant Maintenance Manager - Technician

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Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visit Tricon Residential.

Job Description

The Assistant Maintenance Manager - Technician is responsible for assisting in the managerial oversight of the Maintenance team for all occupied homes within designated portfolio.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Communicate clearly, compassionately, and with empathy when speaking with internal team members and residents
• Provide exceptional customer service when interacting with residents
• Act as a training and quality control resource, ensuring proper workflow for all maintenance resources
• Set the bar for acting with integrity and demonstrating support for Tricon's core values
• Manage day-to-day activity of Maintenance Technicians to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenance
• Maintain oversight (for quality, spend, and/or completion) of all work performed by in house technicians
• React with urgency and work collaboratively with legal, management, and resident to promptly address all Health and Safety issues
• Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays
• Conduct weekly team meetings to communicate project updates, completion, or changes
• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and residents
• Ensure that all maintenance projects meet Tricon quality standards
• Assist with the implementation of corporate processes, training, and enforcement of policy
• Adhere to and manage team to standards of service and work procedures
• Effectively set and manage to deadlines
• Oversee the scope of work on assigned projects
• Oversee and manage (to budget and timeline) all assigned work
• Ensure maintenance department objectives and key metrics are met
• Communicate with team members to support the development of short and long-range goals
• Proactively and courteously communicate with existing and future residents
• Responsible for reviewing and communicating monthly budget and key metric performance
  
  
  

Qualifications:

• Knowledge of project management software
• Take ownership of work product and ensure delivery within tight deadlines
• Excellent communication skills both written and verbal
• Proven experience working well under pressure and self-managing
• Ability to adapt and anticipate change
• Proficiency with MS Office with a focus on Excel (specifically for basic accounting and math)
• Prior Maintenance leadership experience required
• Ability to plan, schedule work activities, anticipate issues, and solve problems
• Ability to work effectively with all levels of individuals while inspiring respect and credibility
• Proven track record of successfully using technology (computers, mobile devices, project management software, etc.)
• Knowledge of Yardi preferred
  
  
  

Minimum Requirements:

• High school diploma, BA preferred
• Commitment to serving residents in accordance to Tricon's Standards of Service
• Demonstrated attention to detail
• Basic financial acumen
• Excellent Communicator, both verbal and written
• Strong organizational skills and the ability to handle multiple deadlines
• Strong project management and coordination skills
  
  
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.
  
  
  

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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