Assistant Maintenance Manager ($2,000 Sign on Bonus)

Elme Communities; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Elme Communities seeks an Assistant Maintenance Manager to oversee maintenance operations in Washington, DC. This role involves ensuring timely repairs, preventative maintenance, and exceptional customer service within the community. A $2,000 sign-on bonus is offered, and the ideal candidate will have relevant certifications in HVAC and excellent problem-solving skills.

Benefits

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Pet Insurance

Qualifications

• Experienced in delivering high-quality maintenance services in residential settings.
• Knowledge in HVAC and mechanical systems is vital.
• Ability to respond swiftly and maintain a positive rapport with residents.

Responsibilities

• Deliver timely customer service and perform emergency repairs.
• Maintain plumbing, electrical, HVAC systems, and ensure preventive maintenance.
• Conduct regular community inspections for safety and cleanliness.

Skills

Communication

Problem Solving

Customer Service

HVAC Systems

Preventive Maintenance

Education

Universal EPA/CFC or CAMT Certification

Tools

MS Office (Excel and Word)

Yardi

Job description

Assistant Maintenance Manager ($2,000 Sign on Bonus)

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Assistant Maintenance Manager ($2,000 Sign on Bonus)

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WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

Job Details

Description

ASSISTANT SERVICE MANAGER

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

When you join our Service and Asset Preservation Team as an Assistant Service Manager, you are joining a dedicated team of professional tradespeople who take pride in ensuring the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our apartment communities are a top priority. This is a key role in our service leadership career path.

This position may qualify for a sign-on bonus of $2,000! Please speak with a recruiter for more information.

Primary Responsibilities

Problem Solving and Asset Preservation Ambassador

• Deliver timely, clear and courteous customer service 100% of the time.
• Proactively care for the physical building and the community by maintaining the plumbing, electrical, HVAC and appliance systems.
• Respond to service tickets swiftly, document and communicate service status consistently, and effectively prioritize service requests.
• Build trust and positive rapport with residents by being respectful and empathetic while making repairs in their homes.
• Know the make-ready schedule, monitor apartment vacancies daily and initiate the turnover process in accordance with Company standards.
• Perform preventive maintenance and safeguard equipment with regular tune-up.
• Conduct daily community walks, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.
• Collaborate with the leasing and customer experience team by cordially and consistently escalating urgent maintenance related matters and communicating all other community concerns.
• Contribute to the team’s success by achieving individual goals and supporting team goals.
  
  

Team leadership and development

• Be a positive role model and champion of company mission, vision and values.
• Step in and step up when the Service Manager is not present or available.
• Coach, mentor, support and provide constructive feedback to service team members.
• Ensure that policies, procedures, safety, and compliance expectations are met.
• Ensure staff always operates within OSHA (Occupational Safety & Health Act) standards and company safety policies.
  
  

Our Ideal Team Member

• Has a passion for people and community. We welcome everyone!
• Has a proven work history of delivering responsible, high-quality maintenance services in the residential apartment industry or similar industry.
• Well versed in all phases of HVAC and mechanical systems.
• Universal EPA/CFC or CAMT Certification.
• Enjoys a flexible schedule that includes working weekends.
• Has reliable personal transportation.
• Is able to be on call, work outside of standard business hours, and report to the property in 30 minutes or less in the event of life safety incidents.
• Knowledge of preventive maintenance and life safety systems.
• Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi.
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for the results.
• Believes in the value of teamwork, understanding that we finish stronger together.
  
  

The hourly range for this role is $24.88-$44.78 (subject to experience)

Team Member Benefits

Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect:

• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Pet Insurance: Because we know your furry friends are family too!
  
  

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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