Assistant Maintenance Director

ZipRecruiter; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Une entreprise dynamique recherche un Assistant Service Director pour gérer les aspects physiques d'une communauté d'appartements. Sous la direction du Directeur de Service, vous serez responsable de la maintenance, de l'amélioration du service client et de la formation des employés. Ce rôle nécessite des compétences solides en communication et en informatique, ainsi qu'une expérience avérée dans la supervision et la maintenance.

Qualifications

• 4+ ans d'expérience en maintenance pour des communautés d'appartements.
• 2+ ans d'expérience de supervision.
• Disponibilité 24/7 pour les urgences.

Responsibilities

• Coordinating and performing maintenance and repair services.
• Ensuring curb appeal and quality of apartment homes.
• Completing service requests from residents in a timely fashion.

Skills

Communication anglaise

Compétences informatiques

Service à la clientèle

Education

Diplôme de lycée ou équivalent

Certification CFC Universelle

Job description

Job DescriptionJob Description

Job Summary:

Under the direction of the Service Director, the Assistant Service Director is responsible for all physical aspects of the apartment community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Essential Duties and Responsibilities:

Maintenance Services:

• Direct and oversee all aspects of maintenance of the community
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all services performed and contracts
• Walk the property daily to uphold curb appeal and monitor safety issue
• Schedule and coordinate apartment turns, including assistance with move out and apartment renovations
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
• Communicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budget
• Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
• Notify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
• Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA and use of equipment.
• Perform other duties as required

Customer Service:

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy
• Ensure excellent customer service with courteous and professional attitude toward all customers and team members
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week

Personnel Development:

• Support and assist Regional Service Director and Real Estate Manager with new hire selection
• Train, coach, and mentor team members, ensuring appropriate training is received
• Create a team environment: hold weekly team meetings; manage by goals, open communication
• Generate work and on-call schedule for service employees.
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations

Requirements:

• High school diploma or equivalent
• CFC Certification Universal
• Valid Driver’s License
• 4+ years maintenance and repair experience for apartment communities
• 2+ years supervisory experience
• Strong computer skills and proficiency in Microsoft Office
• Excellent English communication skills, both verbal and written
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushing
• Sufficient knowledge to thoroughly complete maintenance assessment up to the standards of an Assistant Service Director
• Must be available 24/7 for emergencies

#AIONhire

FSLA Status: Non-Exempt