Assistant Leasing & Marketing Manager

Lancaster Campus; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Lancaster Campus in Richmond, VA is seeking an enthusiastic Assistant Leasing & Marketing Manager to support leasing operations, maintain high occupancy, and develop marketing programs. Ideal candidates will have a bachelor's degree or equivalent experience, excellent customer service skills, and proficiency in Microsoft Office. Join a dynamic team in a fast-paced environment where you will assist in day-to-day property management activities while ensuring customer satisfaction.

Qualifications

• Bachelor degree or equivalent combination of education and experience.
• First Aid/CPR certification or willingness to obtain.
• Valid driver's license and current automobile insurance is preferred.
• Proficient in Microsoft Office applications and possess strong computer skills.
• Demonstrate a positive, professional, and enthusiastic attitude at all times.

Responsibilities

• Assist with leasing and ensure high occupancy levels of the property.
• Approve and present rental applications to the General Manager.
• Investigate and respond to resident concerns in a timely manner.
• Assist in the development of advertising and marketing programs.
• Maintain courteous communication with residents and vendors.

Skills

Customer service skills

Computer skills

Communication skills

Ability to work in a fast-paced environment

Education

Bachelor degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Entrata

Job description

Overview

Enthusiastic, outgoing leasing professional wanted!

Assistant Leasing & Marketing Manager reports to the General Manager. This position is responsible for assisting with the day to day operations of the property to ensure customer satisfaction, fiscal stability and good physical condition.

Responsibilities

• Assist with leasing in an effort to ensure full lease-up and maintenance of high occupancy levels; includes the mailing of renewal offers, logging of responses and management of property availability
• Assist with ensuring an accurate record of availability that is compatible with the lease renewal report
• Approve, enter and present all rental applications to the General Manager for execution
• Manage property licenses and the renewal process by liaison with legal counsel and the City
• Assist with the check-out process to ensure compliance with final account statement requirements; includes accepting keys for departing residents and performing inspections of vacated units
• Ensure that leases and resident check-ins are accurate and efficient
• Investigate and respond to concerns/complaints from residents in a timely manner ensuring accuracy and fostering good public relations; includes reporting to the General Manager
• Assist in the preparation of weekly reports related to the property’s performance as required
• Assist in the development and implementation of advertising/marketing programs to position the property in the marketplace
• Assist in the development and implementation of resident retention programs
• Maintain courteous communication with residents, applicants, employees and vendors
• Answer telephones as needed
• General administrative duties such as filing and typing

Qualifications

• Bachelor degree or equivalent combination of education and experience
• First Aid/CPR certification or willingness to obtain
• Valid driver’s license and current automobile insurance is preferred
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system and vacuum
• Computer skills and math ability
• Accurate typing and record keeping
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is preferred
• Accurate in numerical analysis and transfer of related data
• Accurate in preparation of documents to ensure grammatical and legal correctness
• Knowledge of and adherence to all federal, state and local laws
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Demonstrate a positive, professional and enthusiastic attitude at all times
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment
• Ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations
• Ability to think rationally beyond a specific set of instructions