Assistant Lead - Medical Collections & Team Coach

NANA Healthcare Management, LLC; Doraville (GA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health Insurance

Paid Training

Performance Bonus Opportunities

Paid Time Off (PTO)

401(k)

Job summary

Mount Yonah Medical Billing in Doraville, GA is seeking an Assistant Lead – Medical Collections to support the Collections leadership team. This role oversees daily operations, assigns work, and mentors Collection Specialists while ensuring targets and compliance.

Ideal candidates have at least three years in medical collections, leadership experience, and strong knowledge of CPT/ICD-10-CM; preferred experience in behavioral health billing.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred.
• Minimum of three (3) years of recent medical collections, insurance follow-up, or healthcare accounts receivable experience required.
• Minimum of one (1) year of leadership, mentoring, team lead, or supervisory experience preferred.
• Experience with behavioral health, mental health, or substance use disorder billing strongly preferred.
• Strong understanding of Medicare, Medicaid, commercial insurance, and managed care reimbursement.
• Working knowledge of CPT, ICD-10-CM, HCPCS, and medical terminology.
• Experience using electronic medical records (EMR) and medical billing software.
• Advanced proficiency with Microsoft Office, particularly Excel.
• Ability to work full-time in our Doraville office.

Responsibilities

• Assist the Collections Lead with the day-to-day operations of the Medical Collections department.
• Perform insurance follow-up on commercial, Medicare, Medicaid, and managed care claims.
• Research and resolve denied, rejected, underpaid, and unpaid insurance claims.
• Submit corrected claims, reconsiderations, and supporting documentation as needed.
• Review and prioritize aging reports to maximize reimbursement and reduce outstanding accounts receivable.
• Monitor staff productivity, work queues, and follow-up timeliness.
• Assist with assigning workloads and balancing team responsibilities.
• Train, mentor, and support new and existing Collection Specialists.
• Perform quality assurance reviews and provide constructive coaching and feedback.
• Identify reimbursement trends and elevate payer issues to management.
• Assist in developing and maintaining departmental workflows and standard operating procedures.
• Monitor departmental performance, including: Accounts Receivable (A/R), Aging Reports, Productivity Metrics, Timely Insurance Follow-Up, Collection Performance.
• Collaborate with Billing, Appeals, Payment Posting, and other Revenue Cycle departments to resolve claim issues.
• Maintain HIPAA compliance and protect patient confidentiality.
• Perform additional duties as assigned.

Job description

Mount Yonah Medical Billing in Doraville, GA is seeking an Assistant Lead – Medical Collections to support the Collections leadership team. This role oversees daily operations, assigns work, and mentors Collection Specialists while ensuring targets and compliance.

Ideal candidates have at least three years in medical collections, leadership experience, and strong knowledge of CPT/ICD-10-CM; preferred experience in behavioral health billing.