Assistant Lead – Medical Collections

NANA Healthcare Management, LLC; Doraville (GA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health Insurance

Paid Training

Performance Bonus Opportunities

Paid Time Off (PTO)

401(k)

Job summary

Mount Yonah Medical Billing in Doraville, GA is seeking an Assistant Lead – Medical Collections to support the Collections leadership team. This role oversees daily operations, assigns work, and mentors Collection Specialists while ensuring targets and compliance.

Ideal candidates have at least three years in medical collections, leadership experience, and strong knowledge of CPT/ICD-10-CM; preferred experience in behavioral health billing.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred.
• Minimum of three (3) years of recent medical collections, insurance follow-up, or healthcare accounts receivable experience required.
• Minimum of one (1) year of leadership, mentoring, team lead, or supervisory experience preferred.
• Experience with behavioral health, mental health, or substance use disorder billing strongly preferred.
• Strong understanding of Medicare, Medicaid, commercial insurance, and managed care reimbursement.
• Working knowledge of CPT, ICD-10-CM, HCPCS, and medical terminology.
• Experience using electronic medical records (EMR) and medical billing software.
• Advanced proficiency with Microsoft Office, particularly Excel.
• Ability to work full-time in our Doraville office.

Responsibilities

• Assist the Collections Lead with the day-to-day operations of the Medical Collections department.
• Perform insurance follow-up on commercial, Medicare, Medicaid, and managed care claims.
• Research and resolve denied, rejected, underpaid, and unpaid insurance claims.
• Submit corrected claims, reconsiderations, and supporting documentation as needed.
• Review and prioritize aging reports to maximize reimbursement and reduce outstanding accounts receivable.
• Monitor staff productivity, work queues, and follow-up timeliness.
• Assist with assigning workloads and balancing team responsibilities.
• Train, mentor, and support new and existing Collection Specialists.
• Perform quality assurance reviews and provide constructive coaching and feedback.
• Identify reimbursement trends and elevate payer issues to management.
• Assist in developing and maintaining departmental workflows and standard operating procedures.
• Monitor departmental performance, including: Accounts Receivable (A/R), Aging Reports, Productivity Metrics, Timely Insurance Follow-Up, Collection Performance.
• Collaborate with Billing, Appeals, Payment Posting, and other Revenue Cycle departments to resolve claim issues.
• Maintain HIPAA compliance and protect patient confidentiality.
• Perform additional duties as assigned.

Job description

Assistant Lead – Medical Collections

Mount Yonah Medical Billing (MYMB)
Location: Doraville, GA 30360 (Winters Chapel Road)
Employment Type: Full-Time | In Office
Schedule: Monday-Friday, 8:30 AM-5:00 PM
Pay: $18.00-$21.00 per hour (based on experience)

About Mount Yonah Medical Billing

Mount Yonah Medical Billing (MYMB) is a rapidly growing third-party medical billing company specializing in behavioral healthcare revenue cycle management, with expertise in substance use disorder and mental health billing. We partner with treatment providers to maximize reimbursement while delivering exceptional service, compliance, and operational excellence.

As our organization continues to grow, we are seeking an experienced Assistant Lead – Medical Collections to support our Collections leadership team. This is an outstanding opportunity for an experienced medical collections professional looking to take the next step into a leadership role while continuing to build a long-term career with a growing organization.

Position Summary

The Assistant Lead – Medical Collections supports the Collections Lead in overseeing the daily operations of the Medical Collections department. This position serves as a working team lead by assisting with workflow management, training, quality assurance, productivity monitoring, and resolution of complex insurance account issues.

In addition to maintaining an assigned collections workload, the Assistant Lead provides coaching and guidance to Collection Specialists while helping ensure departmental goals, reimbursement targets, and compliance standards are consistently achieved.

Minimum Qualifications

• High school diploma or GED required
• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred
• Minimum of three (3) years of recent medical collections, insurance follow-up, or healthcare accounts receivable experience required
• Minimum of one (1) year of leadership, mentoring, team lead, or supervisory experience preferred
• Experience with behavioral health, mental health, or substance use disorder billing strongly preferred
• Strong understanding of Medicare, Medicaid, commercial insurance, and managed care reimbursement
• Working knowledge of CPT, ICD-10-CM, HCPCS, and medical terminology
• Experience using electronic medical records (EMR) and medical billing software
• Advanced proficiency with Microsoft Office, particularly Excel
• Ability to work full-time in our Doraville office

Preferred Software Experience

Experience with the following systems is highly preferred:

• CollaborateMD
• Kipu EMR
• Availity

Essential Responsibilities

• Assist the Collections Lead with the day-to-day operations of the Medical Collections department
• Perform insurance follow-up on commercial, Medicare, Medicaid, and managed care claims
• Research and resolve denied, rejected, underpaid, and unpaid insurance claims
• Submit corrected claims, reconsiderations, and supporting documentation as needed
• Review and prioritize aging reports to maximize reimbursement and reduce outstanding accounts receivable
• Monitor staff productivity, work queues, and follow-up timeliness
• Assist with assigning workloads and balancing team responsibilities
• Train, mentor, and support new and existing Collection Specialists
• Perform quality assurance reviews and provide constructive coaching and feedback
• Identify reimbursement trends and elevate payer issues to management
• Assist in developing and maintaining departmental workflows and standard operating procedures
• Monitor departmental performance, including:
  • Accounts Receivable (A/R)
  • Aging Reports
  • Productivity Metrics
  • Timely Insurance Follow-Up
  • Collection Performance
• Collaborate with Billing, Appeals, Payment Posting, and other Revenue Cycle departments to resolve claim issues
• Maintain HIPAA compliance and protect patient confidentiality
• Perform additional duties as assigned

Skills & Competencies

• Leadership and team coaching
• Medical collections and insurance follow-up
• Accounts receivable management
• Denial management and reimbursement analysis
• Strong analytical and critical thinking skills
• Excellent verbal and written communication
• Exceptional organizational and time-management abilities
• High attention to detail and accuracy
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Professional customer service and interpersonal skills
• Ability to work independently while fostering a collaborative team environment

Performance Expectations

Successful candidates will:

• Meet or exceed daily, weekly, and monthly productivity goals
• Ensure timely follow-up on assigned insurance accounts
• Assist in reducing accounts receivable aging
• Support departmental reimbursement and collection goals
• Deliver accurate documentation and maintain compliance with payer regulations
• Demonstrate leadership through accountability, professionalism, collaboration, and continuous improvement

Why Join Mount Yonah Medical Billing?

At MYMB, we believe in investing in our employees and promoting from within. As our company continues to expand, you'll have the opportunity to grow your career while helping shape a high-performing Revenue Cycle Management team.

We Offer

• Competitive hourly pay based on experience
• Paid training
• Performance bonus opportunities after 90 days
• Health insurance after 90 days
• Dental, vision, and life insurance after 90 days
• Paid Time Off (PTO)
• 401(k)
• Opportunities for advancement into leadership
• Stable Monday-Friday schedule with evenings and weekends off
• Supportive, collaborative work environment focused on professional development

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Training
• Performance Bonus Opportunities