Assistant Land Use Permit Specialist

Allen County War Memorial Coliseum; Fort Wayne (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Allen County Department of Planning Services in Fort Wayne, IN is seeking an Assistant Land Use Permit Specialist to handle address assignments, permit processing, and online permit support. You will assist with zoning compliance reviews, maintain GIS data, and provide accurate information to the public and staff.

The role requires strong customer service skills, the ability to interpret maps and records, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED with one year of experience in customer service.
• Strong customer service skills and ability to communicate clearly both verbally and in writing.
• Willingness to learn city and county zoning ordinances and permit procedures.
• Ability to read, interpret, and process records; compute percentages; and use an engineer’s scale in reviewing plans.
• Strong computer skills including Microsoft Office and other job-related software.

Responsibilities

• Process and issue address assignments for customers using GIS.
• Provide administrative support to Zoning Enforcement/Compliance.
• Scan and upload documents and maps; organize materials for scanning.
• Assist the public and staff by retrieving permits, files, and maps from department software.
• Assist with permit reviews for compliance and issue various permits.
• Enter permits into the permitting system and guide applicants submitting online permits.
• Provide technical direction for online permits and track electronic submissions.
• Post receipts, handle payments, and manage mail/delivery tasks.

Skills

Customer service

Verbal communication

Written communication

GIS

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

GIS software

Office software

Job description

DEPARTMENT OF PLANNING SERVICES

DEPARTMENT OF PLANNING SERVICES

The Department of Planning Services is a joint Fort Wayne and Allen County land use department that provides permitting, enforcement, long range planning and staffs the Board of Zoning Appeals and Plan Commissions for unincorporated Allen County and 5 community jurisdictions.

Vision: Planning Leadership, Community Collaboration, Service Excellence

Mission: We are dedicated to superior economic development and land planning services through:

Proactive Approach to Responsible development and growth

Empowered and knowledgeable employees

Supporting Communities

Providing accurate, consistent information

Offering technological resources

Timely and responsive service

Service Commitment: DPS is committed to delivering accurate, understandable information and consistent service in a friendly and respectful manner

For more information on the Department of Planning Services please visit our website at www.allencounty.in.gov/dps

Allen County Department of Planning Services

ASSISTANT LAND USE PERMIT SPECIALIST

Essential Functions

• Responsible for the processing and issuance of address assignments for email and counter customers using geographical information systems (GIS) software.
• Responsible for providing full administrative support to the Zoning Enforcement/Compliance process.
• Responsible for scanning and uploading electronic images of a wide variety of documents, files, and maps.
• Prepares and organizes documents for scanning.
• Responsible for assisting the public, co-workers, and other agencies by retrieving permits, files, documents, and/or maps from department software.
• Assists with reviews for Ordinance compliance, and issues Improvement Location Permits, Certificates of Compliances, Single Family Residence permits, and other permits.
• Assists with the entry of permits into the permitting system.
• Responsible for providing technical direction for applicants submitting on-line permits.
• Assist with the tracking of on-line permits, distributing or issuing on-line permits, assessing on-line permit fees.
• Responsible for providing excellent customer service by giving accurate and precise responses regarding general zoning ordinance inquiries and permit processing procedures and policies.
• Responsible for providing counter and phone customer service.
• Gathers information and resolves issues with permits for over-the-counter/telephone requests and works with other departments to resolve issues.
• Reads and interprets zoning maps and parcel information through geographical information systems (GIS).
• Assists with the Verification of the accuracy of department records which includes plot plans, land surveys, and certificates of compliance.
• Monitors newspaper daily after legal notices are submitted to the paper to ensure all legal notices were published and accounted for, were published in accordance with Indiana Code, copies newspaper notices and files in appropriate case file.
• Receive payments and post receipts for applications submitted.
• Assists with daily outgoing mail and distributes incoming mail.
• Verifies data entry information is correct and updates as necessary.
• Performs all other duties as assigned, including overtime as required.

Requirements

• High School Diploma or GED with one year of experience in customer service
• Strong customer service skills with the interest and willingness to work with others
• Strong verbal and written communication skills to convey complicated information in an effective and efficient manner
• Willingness to learn city and county zoning ordinances to assist the public with questions and concerns
• Willingness to develop knowledge of permit processing procedures and standards to review construction drawings and applications for certificate of compliance
• Ability to read, interpret, and process departmental records and information
• Ability to compute percentages and to use an engineer’s scale in the review of project plans
• Strong computer skills with the ability to use Microsoft Office and other job-related software

Difficulty Of Work

The Assistant Land Use Permit Specialist performs moderate routine duties when working with customers on the phone, through email, reviewing and issuing permits. Knowledge of standard bookkeeping procedures and practices are required in order to receive payments and issue receipts at the counter.

Responsibility

The Assistant Land Use Permit Specialist is responsible for performing a variety of relatively standardized assignments. Errors in work are revealed through adverse effects on subsequent operations. including creating, preparing, and assembling documents for the zoning enforcement and compliance process. Work requires some judgement when assisting with circulating documents to various officials, media representatives, and the general public.

Personal Work Relationships

The Assistant Land Use Permit Specialist maintains frequent communication with other county and city employees, the general public when giving accurate and precise responses regarding zoning ordinance inquiries and department policies and procedures.

Working Conditions

The Assistant Land Use Permit Specialist works in a standard office environment with the ability to sit, stand, and move around freely involving some lifting up to twenty pounds, bending, typing, attention to detail, monitoring equipment, and noise.

Supervision

None

Licensing

None

Immediate Supervisor

Office and Finance Manager

Hours

40 hours/week; overtime as required

Eeo Category

1006

Workers’s Comp Code

8810