Assistant, Laboratory

Kaiser Permanente International; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Kaiser Permanente Georgia is seeking a Laboratory Assistant to collect specimens, perform venipuncture on all ages, and manage test orders and reports using Cerner/HealthConnect/EPIC. The role emphasizes excellent customer service, teamwork, professionalism, and strong organizational skills in a fast-paced lab environment.

The position requires one year of phlebotomy experience, a high school diploma or GED, and Basic Life Support certification.

Qualifications

• One year of phlebotomy experience with children and adults.
• High School diploma or GED required.
• Basic Life Support certification.

Responsibilities

• Collect laboratory specimens: perform venipuncture proficiently on all age groups and explain collection procedures.
• Deliver great customer service: interact respectfully, communicate delays, and maintain professional demeanor.
• Process specimens: handle STATs and time-sensitive tests, ensure proper accessioning and supplies.
• Be informed/provide information: complete trainings, participate in inspections, and respond to questions from inspectors.

Skills

Customer service

Teamwork

Professionalism

Communication

Organizational skills

Education

High School diploma or GED

Tools

Cerner

HealthConnect/EPIC

Job description

Job Summary:

A Laboratory Assistant is responsible for the proper collection and processing of laboratory specimens under the task direction of the Laboratory Manager, Laboratory Supervisor, Assistant Supervisor, Medical Technologist II, Medical Technologist/Technician and/or Lead Lab Assistant. He/she is expected to be competent in the use of the laboratory information system, and KP HealthConnect/EPIC to assist in the handling of test orders, reports (i.e., filing, distributing, faxing) and to maintain supplies associated with assigned duties. A laboratory assistant is also expected to demonstrate excellent customer service skills, teamwork, professionalism, good judgment/critical thinking, and organizational skills.

Essential Responsibilities:

• Collect laboratory specimens: Perform venipuncture proficiently on all age groups. Escort members for urine specimen collection to the rest room and explain collection procedure. Follow department policies/procedures for specimen collection, including Standard Precautions. Maintain a professional demeanor/appearance per regional policy while collecting specimens. Research and collect appropriate specimen for the test requested. Address members properly, collecting specimens efficiently with compassion. Clearly explain, ensure understanding of collection/storage instructions for patients with take home tests. Promptly respond to requests for venipunctures to be performed in areas outside of the lab. Be familiar with emergency codes and be able to execute appropriate emergency procedures. Protect PHI per HIPAA, including shred or properly dispose of all unused labels. Keep work area/ phlebotomy room clean/stocked with in date supplies, stations wiped/sanitized in between patients, and complete checklist.


• Deliver great customer service: Show care and respect for members at all times, resolving issues or finding someone who can. Establish and maintain effective relationships with internal and external customers. Prioritize work to meet member/customer needs: e.g., update members of any delays or extended wait times and verify check-in /walk-in for labs. Consistently displays good communication skills. Greet members promptly using good customer service skills (make eye contact, smile). Exhibit competency in Cerner, the laboratory information system. Exhibit competency in HealthConnect/EPIC. Maintain a professional demeanor/appearance per regional policy at all times. Use good telephone etiquette (give name, location). No eating, drinking, chewing gum, no cell phone usage in patient care and testing areas, or applying makeup. Process all orders accurately. Monitor the waiting area for members waiting, using the Caution List. Protect PHI per HIPAA. Keep lab area neat, clean and stocked with in date supplies & patient instructions.


• Process specimens: Process STATS, coagulation, and other time sensitive specimens immediately. Notify the technologist when stats are brought into the technical area. Follow through with add-on requests. Follow department policies/procedures for processing specimens. Monitor pending functions/list daily to ensure all collected specimens have been processed. Keep accessioning work area clean/stocked with in date necessary and appropriate supplies, complete checklist.


• Be informed/provide information: Complete all mandatory training, policy/procedure review and competency requirements. Assist with preparation of facility lab, participate in internal DHR inspections, being prepared to answer inspectors questions. Attend department and facility meetings as well as applicable in-service education programs. Responsible for reading and complying with information communicated in weekly laboratory newsletters and Cerner pop-ups. Document quality issues and communicate to supervisor.

Basic Qualifications:

Experience

• One (1) year of phlebotomy experience with children and adults.

Education

• High School diploma or GED.

License, Certification, Registration

• Basic Life Support
  

Additional Requirements:

• N/A

Preferred Qualifications:

• Completion of a phlebotomy training program.


• Must demonstrate good customer service skills


• Must be able to work indepenently


• Must have a history of punctuality


• Must have a history of good attendance

Notes:

• M-F; Rotating Weekend ( Saturday)