Assistant Key Account Manager

Crane Authentication (NXT); Lancaster (Lancaster County); On-site; USD 45,000 - 55,000; Full time

Job summary

A technology firm specializing in authentication solutions is seeking an Assistant Key Account Manager in Lancaster, PA. The role involves supporting customer service operations, managing customer accounts, and assisting with order processing. Ideal candidates will have customer service experience and effective communication skills. This entry-level full-time position offers opportunities for professional growth.

Qualifications

• 1 – 2 years’ customer service experience, ideally in a manufacturing environment.
• Fluent in English both written and verbal.
• Flexibility to accommodate ever-changing working environment.

Responsibilities

• Liaise regularly with customers via telephone and email.
• Manage specific projects as allocated by Customer Service Manager.
• Support Key Account Managers with workload spikes.

Skills

Customer service experience

Communication skills

Proficiency in Word, Excel, and Outlook

Attention to detail

Ability to multitask

Education

High School Diploma

Bachelor's degree in business administration

Job description

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Direct message the job poster from Crane Authentication (NXT)

Talent Acquisition Partner || Ex- Bytedance (TikTok) || Ex- Google || Ex-Airtel ||

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data-driven insights. We are an integral part of Crane NXT, a c$2-billion-dollar business with over 5,000 associates

As part of our growth, we are looking for a Assistant Key Account Manager for Lancaster,PA where you will be part of a dynamic team !

The Assistant Key Account Manager supports the delivery of professional, effective and efficient customer support services for customer accounts. Under the direction of the Manager, Customer Care, they will work with Customer Accounts directly or to support a more senior Key Account Manager in delivering some of the lower level tasks such as reporting or order processing. They may be assigned smaller or lower value/risk accounts to manage from an order processing perspective.

Essential Functions Performed by the Position

To support the Single Customer Journey initiative the Assistant Key Account Manager will be responsible for managing the following processes and tools:

• Wet Chemistry Approval Tracker

To further support the team the Assistant Key Account Manager will be responsible for running and updating a number of management reports including:

• On Time in full regional and global reports
• Customer Satisfaction regional and global reports
• Customer Care KPI and SLA reports
• Work as an integral member of the customer care team to ensure a high level of customer service throughout the entire order and supply process
• Liaise regularly via telephone and e-mail with customers throughout the order process while, working closely with the relevant Key Account Managers
• Processes and expedites orders via the ERP system, including liaising with other OpSec facilities and teams if required.
• Create proforma invoices and manage sales orders until payment is received
• Keep customers informed at all times regarding order status and shipping dates
• Organize product samples and information required by the customer, and deliver in a professional, efficient manner
• Assist Key Account Managers with managing workload spikes, including office administration and filing
• Work with the Customer Care Manager and Key Account Managers to achieve continual improvement in the day-to-day running of the department
• Assist with onboarding of new programs and general maintenance of our online ordering and track & trace platforms
• Manages specific projects as allocated by Customer Service Manager e.g. updating of SOP’s, support processes, etc

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Position Qualifications Education:

• High School Diploma, GED
• Bachelor's degree in business administration or relevant professional experience.

Experience:

• 1 – 2 years’ customer service experience, ideally in a manufacturing environment

Certifications/Licenses:

• None.
• Fluent in English both written and verbal.
• Any other language skills are advantageous.

Knowledge, Skills, and Abilities

• Excellent numeric, written and verbal communication skills
• Proficiency using Word, Excel, and Outlook
• Close attention to detail and accuracy
• Consistently meet strict deadlines, prioritize workload and work under pressure
• Keen awareness of how role impacts commercial success of the business
• Ability to multitask; be self-motivated and able to work autonomously as well as in a team environment
• Flexibility to accommodate ever-changing working environment
• Possess a positive, professional, can-do attitude
• Ability to fit in to a culture where teamwork, empowerment and dedication are of utmost importance
• Demonstrate the highest level of integrity, discretion and confidentiality at all times

Working Hours and Conditions

Onsite

Travel Requirements

Less than 10%. Travel to Customer or other locations may be required from time to time but will be infrequent.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Manufacturing

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