Assistant IT Engineer

Mesquite Modules Corporation; Mesquite (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, dental, life, and disability

PTO and sick days

Performance-based bonus opportunities

Job summary

Canadian Solar Inc. is seeking an entry-level Assistant IT Engineer to support daily IT operations in a manufacturing environment.

You will assist with end-user support, equipment maintenance, network connectivity, and IT projects under supervision, ideal for recent graduates or interns transitioning to a full‑time role. This onsite role offers hands-on experience across PCs, printers, routers, VPN and meeting-room tech, with training from the IT Manager and senior staff.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Internship, co‑op, academic project, or other hands‑on experience in IT is preferred
• Strong interest in developing a career in IT infrastructure and technical support
• Good English communication skills, both written and verbal
• Strong customer service, communication, and problem‑solving skills
• Ability to work effectively as part of a team
• Ability to work in a fast‑paced manufacturing environment
• Willingness to work assigned shifts, including nights when required

Responsibilities

• Provide first‑level technical support to local employees for hardware, software, network, printer, telephone, VPN, and connectivity issues
• Troubleshoot and resolve common PC, laptop, printer, and peripheral issues
• Assist with installation, configuration, and maintenance of IT equipment
• Support users with basic Microsoft Office and other business applications
• Escalate complex technical issues to senior IT staff or appropriate support teams
• Assist with maintaining reliable local network connectivity and user access
• Support basic configuration and troubleshooting of routers, switches, and network equipment under direction
• Assist with telephone, network, and structured cabling systems
• Support VPN and remote‑access troubleshooting
• Follow established IT procedures and security requirements
• Install, maintain, and troubleshoot meeting room technology, including phones, projectors, video conferencing systems, televisions, and audio equipment
• Provide technical support for meetings and presentations when needed
• Assist with setup and maintenance of IT equipment throughout the facility
• Assist with tracking and maintaining IT assets and equipment
• Maintain accurate records of equipment assignments, ownership, and inventory
• Support equipment installation, replacement, relocation, and disposal activities
• Follow established IT procedures and standard operating procedures (SOPs)
• Assist with IT infrastructure, network, and facility technology projects
• Provide technical support for new equipment installations and facility projects
• Work with local users and headquarters IT teams to communicate issues and coordinate solutions
• Participate in IT training and develop knowledge of company systems and technologies
• Support daily IT requests and other projects as assigned by the supervisor

Skills

English communication

Customer service

Teamwork

Problem-solving

Interest in IT infrastructure

Willingness to work nights

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

Job description

Assistant IT Engineer Department

IT Reports to: IT Manager Employment Type: Full-Time

Job Summary

The Assistant IT Engineer is an entry-level IT position designed for a recent graduate or early-career professional looking to build hands‑on experience in a manufacturing environment. The successful candidate will support daily IT operations, end‑user support, equipment maintenance, network connectivity, and IT projects under the guidance of the IT Manager and senior IT team members. This role is ideal for someone who has recently completed an IT internship, co‑op, or academic program and is ready to transition into a full‑time position. The Assistant IT Engineer will have the opportunity to develop practical technical skills while supporting a fast‑paced manufacturing facility.

Responsibilities

• Provide first‑level technical support to local employees for hardware, software, network, printer, telephone, VPN, and connectivity issues
• Troubleshoot and resolve common PC, laptop, printer, and peripheral issues
• Assist with installation, configuration, and maintenance of IT equipment
• Support users with basic Microsoft Office and other business applications
• Escalate complex technical issues to senior IT staff or appropriate support teams
• Assist with maintaining reliable local network connectivity and user access
• Support basic configuration and troubleshooting of routers, switches, and network equipment under direction
• Assist with telephone, network, and structured cabling systems
• Support VPN and remote‑access troubleshooting
• Follow established IT procedures and security requirements
• Install, maintain, and troubleshoot meeting room technology, including phones, projectors, video conferencing systems, televisions, and audio equipment
• Provide technical support for meetings and presentations when needed
• Assist with setup and maintenance of IT equipment throughout the facility
• Assist with tracking and maintaining IT assets and equipment
• Maintain accurate records of equipment assignments, ownership, and inventory
• Support equipment installation, replacement, relocation, and disposal activities
• Follow established IT procedures and standard operating procedures (SOPs)
• Assist with IT infrastructure, network, and facility technology projects
• Provide technical support for new equipment installations and facility projects
• Work with local users and headquarters IT teams to communicate issues and coordinate solutions
• Participate in IT training and develop knowledge of company systems and technologies
• Support daily IT requests and other projects as assigned by the supervisor

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• Internship, co‑op, academic project, or other hands‑on experience in IT is preferred
• Strong interest in developing a career in IT infrastructure and technical support
• Good English communication skills, both written and verbal
• Strong customer service, communication, and problem‑solving skills
• Ability to work effectively as part of a team
• Ability to work in a fast‑paced manufacturing environment
• Willingness to work assigned shifts, including nights when required

Preferred

• Recent internship or hands‑on experience providing IT support
• Experience troubleshooting PCs, printers, networking, telephones, or other IT equipment
• Familiarity with Microsoft Windows and Microsoft Office
• Basic understanding of TCP/IP, networking, routers, and switches
• Familiarity with VPN and remote‑access technologies
• Basic knowledge of structured cabling or low‑voltage systems
• Experience with IT asset management or ticketing systems

Technical Skills

• Basic PC and hardware troubleshooting
• Printer installation, configuration, and troubleshooting
• Basic network troubleshooting and connectivity support
• Basic understanding of routers, switches, and network equipment
• VPN and telephone system troubleshooting
• Microsoft Office and Windows environments
• Basic understanding of network cabling and low‑voltage systems
• Ability to follow technical documentation, SOPs, and troubleshooting procedures

Work Environment

On‑site position within a manufacturing facility Regular interaction with employees across multiple departments May require walking throughout the facility and working in various operational areas May occasionally require work outside normal business hours or on night shifts Requires compliance with company IT security, safety, and facility requirements

Compensation & Benefits

Canadian Solar offers a competitive salary and comprehensive benefits package, including:

• 401(k) Retirement Plan
• Medical, dental, life, and disability insurance
• PTO and sick days
• Performance‑based bonus opportunities

This is a full‑time position.

Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race #CSPowerSystems Canadian Solar is a leading manufacturer of solar panels, inverters, and energy storage solutions since 2001. Our friendly and dedicated team of sales and operations experts work with retailers and strategic distribution partners all over the globe to provide our residential, commercial and utility‑scale solar solutions. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.