Assistant Innkeeper

Cogent Analytics; Stowe (VT); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Timberholm Inn is seeking an Assistant Innkeeper to support breakfast service in our 9-room boutique setting. You will prep ingredients, bake items, and maintain a welcoming breakfast experience for guests from arrival through their next stay.

The role emphasizes exceptional hospitality, punctual morning availability, and teamwork with leadership to handle guest inquiries and dietary needs while keeping the dining area spotless and ready for service.

Qualifications

• Authorized to work in the United States.
• Ability to communicate in English, both written and verbal.
• Valid state issued driver’s license and current auto insurance.
• Basic computer skills.
• Commitment to high hospitality standards.
• Punctual for early mornings shifts.
• Warm, friendly demeanor with guests.
• Ability to stand for long periods and perform light cleaning.

Responsibilities

• Arrive early to prep ingredients and bake/cook high-quality breakfast items for guests.
• Lay out and maintain the buffet breakfast selection throughout the service window.
• Label and communicate allergy/special dietary needs foods clearly.
• Brew coffee and have hot water available for tea/hot chocolate.
• Greet guests warmly and exhibit a high standard of hospitality and professionalism.
• Interact with guests during breakfast, answering basic questions about Timberholm and the surrounding areas.
• Address guest inquiries or dietary needs during service with care and professionalism.
• Coordinate closely with Hannah on any special requests or guest/inn concerns.
• Resolve minor guest issues and elevate to the leadership team when necessary.
• Efficiently handle all breakfast cleanup, including washing dishes, sanitizing cookware, and clearing tables.
• Mop the kitchen floor and thoroughly vacuum the Great Room after service concludes.
• Ensure all remaining food is properly stored, labeled, and put away according to food safety standards.
• Coordinate regularly with Hannah/broader team on critical guest and inn related items.
• Support a positive, communicative, and team-oriented work environment.

Skills

Hospitality mindset

Guest service

Strong communicator

Dependable for early mornings

Time management

Detail oriented

Problem solving

Team player

Customer empathy

Job description

We are seeking a detail-oriented and guest-focused Assistant Innkeeper to create memorable morning experiences for guests at our 9-room boutique bed and breakfast. This role is ideal for someone who enjoys the art of breakfast, thrives in a collaborative team environment, and takes pride in creating seamless, personalized experiences for guests from first contact to their next stay.

Training will be provided, along with ongoing support during the transition and beyond. If you have a passion for cooking or baking, a keen eye for cleanliness, and a welcoming personality, we would love to have you join our team.

Days: 2 mornings per week, Thursday & Sunday

Shift Length: 4 hours

Standard Hours: 7:00 AM – 11:00 AM, breakfast served at 8:00 am

Ski Season Hours: 6:00 AM - 10:00 AM, breakfast served at 7:00 am

Essential Duties And Responsibilities

• Arrive early to prep ingredients and bake/cook high-quality breakfast items for guests
• Lay out and maintain the buffet breakfast selection throughout the service window
• Label and communicate allergy/special dietary needs foods clearly
• Brew coffee and have hot water available for tea/hot chocolate
• Examples of prepared breakfast items include: scrambled eggs, pancakes, waffles, bacon
• Restock coffee and tea stations throughout the morning
• Keep fridge items, snacks, and beverage stations fully replenished for the day ahead
• Communicate any low-inventory items or kitchen needs to leadership
• Greet guests warmly and exhibit a high standard of hospitality and professionalism
• Interact with guests during breakfast, answering basic questions about Timberholm and the surrounding areas and making them feel welcome
• Address guest inquiries or dietary needs during service with care and professionalism
• Coordinate closely with Hannah on any special requests or guest/inn concerns
• Resolve minor guest issues and elevate to the leadership team when necessary
• Efficiently handle all breakfast cleanup, including washing dishes, sanitizing cookware, and clearing tables
• Mop the kitchen floor and thoroughly vacuum the Great Room after service concludes
• Ensure all remaining food is properly stored, labeled, and put away according to food safety standards
• Coordinate regularly with Hannah/broader team on critical guest and inn related items
• Support a positive, communicative, and team-oriented work environment

Requirements

• Authorized to work in the United States
• Ability to communicate in English, both written and verbal
• Valid state issued driver’s license and current auto insurance
• Basic computer skills
• Comply with all company policies and procedures
• Exemplify a high-performance culture through words and actions
• Present a positive image as the face of Timberholm Inn in the market, industry, and our community
• Hospitality-minded with a focus on delivering excellent guest experiences
• Strong communicator with a warm, friendly demeanor
• Dependable for early mornings and twice weekly shifts
• Problem-solver who can handle guest concerns with professionalism
• Detail oriented and uses time efficiently
• Physical stamina to stand for long periods, bend, lift, and handle tasks such as mopping and vacuuming

Given the unique nature of the company and our strong focus on integrity and values, these cultural components of how we operate will be continually re-enforced. Timberholm Inn maintains the highest professional standards and pledges to operate with integrity and honesty in all that we do. Timberholm Inn strives to always put our guests first, choosing to do what is in their best interest even if that choice may not be the easy or popular path. We believe in a collaborative environment between the administrative staff, leadership, and all members of the Timberholm Inn staff. We recognize that everyone has a voice, realizing that the status quo can be improved upon based on our unique and diverse capabilities and insights. We embrace diversity realizing the benefit of working together and sharing individual insights with the group. Through these ideas discovered in the pursuit of solving problems, we will improve results both for our guests and ourselves. We strive to be able to say to each other, “We didn’t just support each other, we made each other better professionally.” #ZR

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.