Assistant in Training

The Buckle, Inc.; Grandville (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Assistant in Training where you will play a vital role in creating an enjoyable shopping experience for guests. This position offers a unique opportunity to engage with customers, lead a team, and develop your skills in sales and merchandising. As you progress from Assistant in Training to Assistant Manager, you will take on more responsibilities, including training and motivating your teammates. If you are passionate about retail and customer service, this role is perfect for you to grow your career in a dynamic environment.

Benefits

Insurance

401(k)

Paid Time Off

Employee Assistance

Bonuses

Qualifications

• High school diploma or GED required.
• 1-3 months retail experience or equivalent preferred.

Responsibilities

• Assist Store Manager in supervising the team and ensuring excellent customer service.
• Lead and motivate new Teammates to meet sales goals and standards.
• Manage store operations including inventory and security.

Skills

Customer Service

Sales Skills

Team Leadership

Merchandising

Education

High School Diploma or GED

Retail Experience

Job description

Rivertown Crossings
Grandville, MI 49418, USA

Description

Summary

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising, and operational tasks assigned by store management, such as cashiering, merchandise display, register procedures, and routine cleaning. They work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position and includes additional high-level duties specific to that role, with most responsibilities shared.

Essential Duties and Responsibilities

This description outlines the general nature of work performed by Teammates in this role. It does not include all duties or qualifications. To succeed, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, providing legendary service
• Answer questions regarding store and merchandise confidently
• Help Guests locate or select merchandise based on their needs
• Suggest additional items and create a wardrobe experience to fulfill Guest needs
• Demonstrate product knowledge and share sales education with the team
• Stay informed about current sales, promotions, policies, and security practices
• Maintain personal sales goals and support team sales efforts
• Provide excellent service in all store areas: front, sales floor, fitting rooms, and register
• Understand exchange and return procedures and turn them into showmanship opportunities
• Use the Sales Presentation Guide (SPG) daily to meet goals
• Meet or exceed performance standards in all business areas, including loyalty programs
• Expand Guest selection through inventory management tools and product searches
• Build and maintain good Guest relationships to develop a client-based business
• Lead by example with showmanship and attentive customer service
• Recognize Guest Levels and communicate with the team
• Ask business-driven questions to Managers and Teammates
• Be coachable, welcoming feedback to improve sales presentations
• Perform leadership actions consistently, regardless of Manager presence
• Plan sales goals with the Store Manager
• Take ownership of store sales performance and demonstrate product passion

Teammate Recruiting, Training, and Development

• Recognize recruiting opportunities using various referral tools
• Coach and develop relationships through Guest Loyalty programs
• Lead and motivate new Teammates to meet standards and goals
• Create a positive floor culture with a positive attitude
• Demonstrate and promote current fashion and dress code
• Participate in daily training and review sessions
• Motivate Teammates to complete daily tasks
• Show passion for denim showmanship and fit cards
• Develop results within your department and execute departmental plans
• Utilize department calendars and tracking tools
• Engage Guests with product demonstrations
• Update team regularly and remember Guest names
• Show proficiency in merchandise presentation for both Gals and Guys
• Assist Store Manager with store education focus and delegate tasks
• Support all segments to achieve business goals
• Assist in recruiting efforts and communicate pay and benefits
• Maintain contact lists and recruit top talent
• Train on leadership tools and uphold store standards
• Identify and address training needs
• Own zone management and execute visual standards and merchandising opportunities
• Conduct store tours and improve visual results independently

Operations

• Work flexible schedules including mornings, evenings, weekends, and holidays
• Utilize planning tools and complete opening/closing checklists
• Recognize and handle security risks and thefts
• Follow Loss Prevention guidelines and POS procedures
• Handle calls professionally and maintain a positive attitude in challenging situations
• Follow policies on payments, returns, and exchanges
• Navigate store tools effectively
• Maintain a clean, organized, and shoppable store environment
• Report merchandise concerns and policy violations promptly
• Complete all necessary paperwork and tasks promptly
• Assist in merchandise markdowns, freight handling, and inventory management
• Build relationships with corporate departments for effective store operation
• Monitor and maintain store supplies and handle emergencies appropriately

Supervisory and Leadership

• Provide and accept feedback professionally
• Support leadership initiatives and promote growth
• Maintain professional relationships with Teammates
• Conduct interviews and support team development
• Overcome objections and problem-solve effectively
• Self-educate on company tools and share knowledge
• Understand and implement Buckle’s Commitment to Success
• Travel as needed within the district
• Handle schedule changes professionally
• Perform job duties with high customer service standards to foster a positive team environment
• Participate in special projects and other duties as assigned

Supervisory Responsibilities

Assist the Store Manager in supervising the team.

Benefits

• Insurance, Savings Accounts, Paid Time Off, 401(k), Bonuses, Leave Options, Employee Assistance

Education and Experience

High school diploma or GED; or 1-3 months retail experience or equivalent

Physical Demands

Regularly stand, walk, handle objects, reach, climb, stoop, kneel, crouch, talk, hear. Occasionally sit. Ability to lift 50 lbs. Visual acuity required. Work environment is moderate noise.

Buckle is committed to equal opportunity employment and non-discrimination based on protected characteristics.