Assistant in Training

The Buckle, Inc.; Friendswood (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant in Training and Assistant Manager to enhance the shopping experience for guests. In this dynamic role, you will engage with customers, lead a team, and drive sales while ensuring a positive store atmosphere. You will be responsible for training new teammates, maintaining high standards of customer service, and contributing to store operations. This is a fantastic opportunity to grow your career in retail management and make a meaningful impact on both guests and the team. If you thrive in a fast-paced environment and are passionate about retail, this role is perfect for you!

Benefits

Insurance

Savings Accounts

Paid Time Off

401(k)

Bonuses

Leave options

Employee Assistance Program

Qualifications

• 1-3 months retail experience or equivalent required.
• High school diploma or GED necessary.

Responsibilities

• Greet guests and provide legendary service.
• Assist in recruiting and training new teammates.
• Support store operations and sales performance.

Skills

Customer Service

Sales Techniques

Team Leadership

Merchandising

Education

High School Diploma or GED

Job description

241 FRIENDSWOOD, TX
Baybrook Mall
1134 BAYBROOK MALL
FRIENDSWOOD, TX 77546, USA

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising, and operational tasks assigned by store management (e.g., cashiering, merchandise display, register procedures, and routine cleaning). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position and includes additional high-level duties specific to that role, though most responsibilities are shared.

Essential Duties and Responsibilities

This description outlines the general nature and level of work performed by Teammates in this role. It does not include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude and be consistently prepared to provide legendary service
• Answer questions regarding the store and merchandise with eagerness and assertiveness
• Assist guests in locating or obtaining merchandise based on their needs and desires
• Anticipate and fulfill guest needs by suggesting additional items and creating a wardrobe experience
• Demonstrate product knowledge and sales education, sharing this knowledge with the team
• Maintain knowledge of current sales, promotions, policies, and security practices
• Consistently perform personal sales and look for opportunities to impact team presentations with the Sales Presentation Guide (SPG)
• Achieve personal sales goals such as sales-per-hour, average sales, and total net sales
• Provide legendary service across all store areas: Front 5, sales floor, fitting rooms, and register
• Know exchange and return procedures and turn them into showmanship opportunities
• Use the SPG daily to meet sales goals
• Meet or exceed performance standards in all Buckle business metrics, including fit appointments and loyalty programs
• Expand guest selection through inventory management and product search tools
• Build and maintain good guest relationships to develop a client-based business
• Lead by example with showmanship, customer service, and attentiveness
• Recognize and communicate guest levels with the team
• Ask business-driven and showmanship questions regularly
• Be coachable and open to feedback to improve sales presentations
• Perform leadership actions and uphold high standards, regardless of manager presence
• Collaborate with the Store Manager to plan sales goals
• Take ownership of store sales performance and demonstrate product enthusiasm

Teammate Recruiting, Training, and Development

• Recognize recruiting opportunities via various channels and referrals
• Coach and develop relationships through Guest Loyalty programs
• Assist in leading, motivating, and educating new Teammates to meet standards
• Maintain a positive attitude and promote a positive store culture
• Demonstrate and coach the latest fashion trends and store standards
• Participate in daily setup, training, and review processes, utilizing the Performance Tracker
• Motivate Teammates to complete daily tasks
• Demonstrate denim fit and showmanship to Teammates and Guests
• Create results within your department and complete regular check-ins
• Follow department calendars and delegate tasks accordingly
• Engage guests with product demonstrations and store tours
• Maintain visual standards and actively seek merchandising opportunities

Operations

• Work flexible hours, including weekends and holidays as needed
• Utilize planners and complete opening and closing checklists
• Recognize security risks and follow Loss Prevention guidelines
• Handle POS procedures and corporate communications appropriately
• Maintain a positive attitude in challenging situations
• Follow policies for payments, returns, and exchanges
• Complete all shifts and ensure the store is clean and organized
• Report merchandise concerns and policy violations promptly
• Adhere to the Buckle’s Code of Ethics and policies
• Complete all required paperwork and tasks efficiently
• Assist in merchandise markdowns, freight, and inventory management
• Build relationships with corporate departments for effective store operations

Supervisory and Leadership

• Give and receive feedback professionally
• Support leadership and promote store growth
• Maintain professional relationships with teammates
• Conduct interviews and support team development
• Overcome objections and solve problems effectively
• Self-educate on company tools and share knowledge
• Support Buckle’s Commitment to Success
• Travel within the district as needed
• Handle schedule changes professionally
• Perform job duties with high customer service standards and team spirit
• Participate in special projects and other duties as assigned

Supervisory Responsibilities

Assist the Store Manager in supervising store operations and team

Benefits

• Insurance, Savings Accounts, Paid Time Off, 401(k), Bonuses, Leave options, Employee Assistance Program

Qualifications

High school diploma or GED; 1-3 months retail experience or equivalent

Physical Demands

Regular standing, walking, handling, reaching, climbing, stooping, and lifting up to 50 lbs. Specific vision requirements apply. Moderate noise level in store environment.

Buckle is committed to equal opportunity employment and diversity in the workplace.