Assistant in Training

The Buckle, Inc.; Broomfield (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking an Assistant in Training to enhance the shopping experience for guests. This full-time role involves sales, merchandising, and operational tasks, along with recruiting and training new team members. The position offers opportunities for growth into management.

Benefits

Health Insurance

Retirement Plans

Employee Discounts

Bonuses

Qualifications

• Retail experience preferred.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet Guests and provide excellent service.
• Coach and develop new Teammates.
• Manage store operations and maintain visual standards.

Skills

Customer Service

Sales

Team Leadership

Communication

Education

High School Diploma or GED

Job description

Join to apply for the Assistant in Training role at The Buckle, Inc.

Summary

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position and therefore includes additional high-level duties specific to that role, though most responsibilities are shared.

Essential Duties And Responsibilities

This description aims to outline the general nature and level of work for Teammates in this role. It does not include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude and provide legendary service to each Guest.
• Answer questions regarding the store and merchandise with eagerness and assertiveness.
• Help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product knowledge and sales education, sharing this knowledge with the team.
• Maintain knowledge of current sales, promotions, policies on payments and exchanges, and security practices.
• Consistently meet personal sales goals and look for opportunities to improve team presentations.
• Achieve and maintain standards in all Buckle business areas, including guest loyalty and sales metrics.
• Build and maintain good Guest relationships to develop a client-based business.
• Lead by example with showmanship, excellent customer service, and attentiveness.
• Recognize Guest Levels and communicate with the team accordingly.
• Be coachable, welcoming feedback to improve sales presentations.
• Perform leadership actions consistently, regardless of managerial presence.
• Collaborate with the Store Manager to set sales goals and own the store’s sales performance.
• Show passion for product education and showmanship to drive results.

Teammate Recruiting, Training, and Development

• Identify recruiting opportunities using various tools and methods.
• Coach and develop new Teammates, helping them meet standards in sales, loss prevention, and orientation.
• Create a positive floor culture with a positive attitude.
• Demonstrate personal and team fashion standards through dress code.
• Participate in daily training and review sessions, utilizing tools like the Performance Tracker.
• Motivate Teammates to complete daily tasks.
• Show results in denim showmanship and fit cards, influencing team and Guest engagement.
• Support store education focus and delegate accordingly.
• Assist in recruitment efforts and maintain contact with top talent.
• Train and coach on leadership practices and non-sales positions.
• Identify and address training needs proactively.

Visual Merchandise Management

• Own product zones, recognizing and assigning tasks to Teammates with specific learning goals.
• Implement new visual tools and standards independently.
• Delegate and review visual standards and zone management with the Store Manager.
• Recognize merchandising opportunities and communicate solutions.
• Conduct store tours and ensure visual standards are maintained.
• Make visual adjustments to improve store performance based on the Performance Tracker.
• Anticipate product lifecycle changes and act to improve visual results.

Operations

• Work flexible hours including mornings, evenings, weekends, and holidays as needed.
• Utilize planning tools for opening and closing procedures.
• Recognize security risks and prevent thefts following guidelines.
• Handle POS procedures and customer interactions professionally.
• Maintain a positive attitude in challenging situations.
• Follow policies on payments, returns, exchanges, and loss prevention.
• Complete scheduled shifts and cover when necessary.
• Keep the store clean and organized.
• Communicate concerns to management promptly and confidentially.
• Adhere to the Buckle Code of Ethics and policies.
• Complete all HR paperwork accurately and timely.
• Assist with inventory management, markdowns, freight, and other store operations.
• Build relationships with corporate departments to support store operations.
• Handle emergencies in the absence of the Store Manager.

Supervisory and Leadership

• Provide and receive feedback professionally.
• Support leadership and promote store growth.
• Maintain professional relationships with all Teammates.
• Conduct interviews and support team development.
• Overcome objections and problem-solve effectively.
• Self-educate on company tools and share knowledge.
• Support Buckle’s Commitment to Success.
• Travel as needed within the district.
• Manage schedule changes professionally.
• Perform duties with high customer service standards and foster a positive team environment.
• Participate in special projects and additional duties as assigned.

Additional Information

This role is full-time with benefits available after the waiting period, including insurance, retirement plans, discounts, bonuses, and more. The minimum education requirement is a high school diploma or GED, with retail experience preferred. Physical demands include standing, walking, lifting up to 50 lbs, and other physical activities typical of retail work. The work environment is a retail store with moderate noise levels. Buckle is an equal opportunity employer committed to diversity and inclusion.