Assistant In-Room Dining Manager - Waldorf Astoria New York

Hilton; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Travel perks

ESPP

Parental leave

Caregiving concierge

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plan

Job summary

The Waldorf Astoria New York is seeking an Assistant In-Room Dining Manager to oversee daily in-room dining operations for 375 rooms and 40,000 sq ft of event space, reporting to the In-Room Dining Manager. You will lead a team of about 30 colleagues in a Forbes-rated luxury setting.

Ideal candidates have 1-2 years of leadership in in-room dining, a passion for guest service, and a commitment to Hilton's standards of true Waldorf service.

Qualifications

• 1-2 years of In-Room Dining leadership experience in a Forbes-rated environment.
• Oversee daily room service operations and team performance.
• Ensure guest service standards and compliance with policies.

Responsibilities

• Supervise room service operations and ensure quality.
• Oversee daily room service to meet standards.
• Mentor team members and manage shift schedules.
• Support revenue growth through upselling initiatives.
• Maintain health and safety compliance.

Skills

In-Room Dining leadership

Guest service orientation

Team supervision

Regulatory compliance

Job description

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking Assistant In-Room Dining Manager to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

In this role, you will be overseeing the day-to-day operations of In-Room Dining, reporting to the In-Room Dining Manager and overseeing 30 Team Members. The ideal candidate will have 1-2 years of In-Room Dining leadership experience in a Forbes rated environment.

Waldorf Astoria New York invented Room Service and we continue to find ways to raise the bar. From sumptuous breakfast to delicious dinners to late night bites and treats en suite, our renowned in-room menu is always here to delight our guests.

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Assistant In-Room Dining Manager, you're not just overseeing the daily operations of in-room dining service – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Supervise room service operations: Oversee and participate in daily room service operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures


• Deliver exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the room service experience


• Guide the team through each shift: Provide hands-on supervision, assist with scheduling, and mentor room service team members to foster a positive and productive work environment


• Contribute to revenue growth: Assist with implementing marketing initiatives and up-selling techniques to promote room service sales and maximize profitability


• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program


• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future


• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents


• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones


• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care


• Mental health resources – Your well-being comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)


• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most


• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered


• Financial security for your future – Our retirement plans make it easier to save for what's next


• Benefits availability may vary depending on Team