Assistant HVAC Service Manager

American Residential Services LLC.; Springfield (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Insurance after 31 days

Take-home Company Truck / Fuel / Maint

Low-cost medical insurance options

Dental and vision insurance

HSA / FSA

401(k) with company match

PTO and holiday pay

Company-paid life insurance

Career advancement opportunities

Job summary

McCarthy Services, part of American Residential Services, seeks an experienced Assistant HVAC Service Manager to support the service leadership team and daily operations for residential HVAC service technicians.

The role reports to the HVAC Service Manager and focuses on delivering high-quality service, strong technician performance, and excellent customer experience. Competitive pay and a sign-on bonus are offered along with comprehensive benefits.

Qualifications

• Minimum 3 years of HVAC service field experience.
• Plumbing experience highly preferred.
• Supervisory background highly preferred.
• Strong leadership, organizational, and communication skills.
• Excellent analytical skills and attention to detail.
• Computer proficiency (Microsoft Office Suites preferred).
• Strong understanding of residential HVAC systems, service operations, and technician workflow.

Responsibilities

• Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management.
• Coordinate technician schedules, daily assignments, and service priorities.
• Support the Service Manager in maintaining efficient operations and high-quality service delivery.
• Monitor technician performance, workmanship, and customer satisfaction.
• Ensure materials, parts, and equipment are ordered and available for scheduled jobs.
• Review departmental reports including inventory, tools, vehicles, and service metrics.
• Conduct job site visits and inspections to ensure quality and safety standards are met.
• Review payroll records to ensure technicians are properly compensated.
• Ensure technicians have the tools, equipment, and resources needed to complete service calls.
• Support dispatch operations to ensure appropriate technician assignment and scheduling.

Skills

HVAC service experience

Leadership

Communication

Organizational skills

Analytical skills

Microsoft Office

Quality and safety awareness

Tools

Microsoft Office Suites

Job description

Company Name: McCarthy Services Overview:

Pay: $80,000-$85,000 per year

Sign-on Bonus: Up to $5,000 depending on experience - to be discussed at interview

Schedule: Full-time, year-round work

Join McCarthy Services, part of American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, employing more than 7,000 professionals nationwide. With over 45 years of experience, ARS companies deliver trusted home services and career growth opportunities across the country.

We are seeking an experienced Assistant HVAC Service Managerto support our service leadership team and help manage day-to-day operations for our residential HVAC Service Technicians. This position reports directly to the HVAC Service Manager and plays a key role in ensuring high-quality service, strong technician performance, and excellent customer experience.

What We Offer

• Insurance available after 31 days of employment

• Take-home Company Truck / Fuel / Maintenance

• Low-cost medical insurance options starting at ~$5/week

• Dental and vision insurance options

• Health Savings Account (HSA) or Flexible Spending Account (FSA)

• 401(k) with company match

• Paid time off and holiday pay

• Company-paid life insurance

• Career advancement opportunities within a national service organization

Responsibilities:

As an Assistant HVAC Service Manager, you will assist with managing the service team and supporting the daily operations of the HVAC service department.

• Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management

• Help coordinate technician schedules, daily assignments, and service priorities

• Support the Service Manager in maintaining efficient operations and high-quality service delivery

• Monitor technician performance, workmanship, and customer satisfaction

• Ensure materials, parts, and equipment are ordered and available for scheduled jobs

• Review departmental reports including inventory, tools, vehicles, and service metrics

• Conduct job site visits and inspections to ensure quality and safety standards are met

• Review payroll records to ensure technicians are properly compensated

• Ensure technicians have the tools, equipment, and resources needed to complete service calls

• Support dispatch operations to ensure appropriate technician assignment and scheduling

Qualifications: What You’ll Bring

• Minimum 3 years of HVAC service field experience

• Plumbing experience highly preferred
• Supervisory background highly preferred

• Strong leadership, organizational, and communication skills

• Excellent analytical skills and attention to detail

• Computer proficiency (Microsoft Office Suites preferred)

• Strong understanding of residential HVAC systems, service operations, and technician workflow

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.