Assistant Housing Director

Snhs; Manchester (NH); On-site; USD 68,000 - 70,000; Full time

Job summary

CAPHR is seeking an Assistant Housing Director in New Hampshire to support senior housing and resident services, ensuring top-tier service delivery. The role emphasizes training and technical assistance to the support team to meet service levels across funding sources.

The position reports to the Housing Director under COO guidance, coordinates housing activities, and ensures sites meet HUD standards. Statewide travel, four-year Human Services education, 5–10 years of supervisory experience, and

Qualifications

• Minimum four years of College Education in Human Services.
• Experience in operations management and customer service in a senior care environment.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Ability to drive statewide on weekly basis – multisite.

Responsibilities

• Support the Housing Director in designing and directing program initiatives to deliver high-quality services to residents.
• Liaise between CAPHR and HUD field offices and disseminate HUD notices to housing personnel.
• Support processes for problem solving and process improvement.
• Train housing staff and provide technical assistance to ensure effective data access and program evaluation.
• Collaborate with leadership to represent CAPHR to community, state and federal agencies and promote CAPHR.
• Work with Housing Managers to maintain sites to HUD/Management standards.
• Monitor adherence to rules, regulations and procedures.
• Assist Housing Managers with site-by-site needs assessments.
• Investigate and present process improvement suggestions to the Housing Director.
• Organize training from tenant selection through ongoing management of properties per HUD requirements.
• Identify training opportunities and support professional development.
• Maintain confidentiality of clients and staff in line with CAPHR policy.

Skills

Driver's license

Leadership experience

Budget management

Communication skills

Organizational skills

Confidentiality

Adaptability

Work ethic

Elder care interest

Education

College education in Human Services

Tools

Microsoft Office

Job description

The Assistant Housing Director is responsible for support of senior housing and resident services to ensure the delivery of the highest quality services to CAPHR senior and disabled housing residents. Provides training and technical assistance to the support team to enable CAPHR to meet and exceed service level requirements for each resident and funding source. Responsible for supporting the coordination, implementation and planning of all housing activities in accordance with the Housing Director.

SUPERVISION:

Received: Works under the direction of the Housing Director and general supervision of the Chief Operating Officer.

Exercised: None

RATE: $32.91 - $33.86

JOB RESPONSIBILITIES:

• In conjunction with the Housing Director support the design and direction of program initiatives to ensure delivery of the highest quality services to our residents.
• Liaison between CAPHR and local HUD field offices, assure all pertinent HUD notices are disseminated to appropriate housing personnel.
• Support organizational processes for problem solving and process improvement.
• Support staff to ensure an efficient and operationally sound team and customer service centered approach to senior and disabled resident care through training and technical assistance
• Partner with leadership to position and successfully represent CAPHR services to the local community, state and federal agencies, and to assist in brand awareness to promote CAPHR.
• Works in conjunction with Housing Managers to ensure sites are maintained to HUD/Management standards.
• Monitor adherence to rules, regulations and procedures.
• Support Housing Managers training and technical assistance to ensure they know how to obtain data and information necessary to evaluate program effectiveness.
• Support Housing Managers with maintaining site-by-site needs assessments lists.
• Continually investigate and introduce process improvement measures and present suggestions to Housing Director.
• Conduct, organize training for housing staff, from tenant selection through ongoing management of the property ensuring completion in accordance with HUD.
• Implement training programs for staff and identify training opportunities and professional development.
• Maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with CAPHR policy and procedure.
• Abide by all CAPHR Safety policies and procedures.
• Present professional and positive image as a representative of CAPHR.
• Responsible for having adequate knowledge of all CAPHR programs to make referrals to other CAPHR programs which are beneficial to the client and his/her family.
• Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES:

• Valid driver’s license and ability to travel as needed.
• Demonstrated leadership experience, including 5–10 years in supervisory or management roles.
• Experience managing budgets and financial resources (minimum of 5 years preferred).
• Strong communication, interpersonal, and public relations skills, with the ability to represent the organization in a professional and welcoming manner.
• Excellent organizational, problem-solving, and decision-making abilities, with a focus on goal setting and results.
• Commitment to maintaining confidentiality and upholding a high standard of ethics and professionalism.
• Proven ability to adapt to change, take direction, and respond effectively to supervision.
• Strong work ethic and dedication to continuous professional growth and leadership development.
• Genuine interest in the aging population and a demonstrated commitment to supporting the well‑being of older adults.
• Dedication to delivering high-quality services and maintaining a positive organizational image.

EDUCATION AND/OR EXPERIENCE:

• Minimum four years of College Education in Human Services field. Experience will be considered in lieu of education.
• Experience in operations management, customer service in a senior care environment.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Ability to drive statewide on weekly basis – multisite.

PREFERRED EXPERIENCE:

• Knowledge of local service networks is essential.
• 6+ years working in a management position in an elderly care environment
• 6+ years working for a nonprofit
• Knowledge of local, state and federal housing program rules and regulations

You are looking for the opportunity to make a difference, find your purpose and love your career.