Guest Experience Captain

Virgin-Hotels-Central-Services-LL; New York (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

Virgin Hotels in New York is seeking a Service Captain for a part-time role. You will supervise the cleaning of guest rooms, train room attendants, and coordinate with managers and guests to ensure high standards of service. A strong focus on teamwork, communication, and guest satisfaction is essential.

The role requires physical stamina, flexibility for AM/PM shifts, and a passion for creating memorable guest experiences in a luxury hotel environment.

Qualifications

• Must have leadership experience and the ability to train team members.
• Strong communication and guest service skills.
• Legally allowed to work in the United States.
• Hospitality experience in full-service setting preferred.

Responsibilities

• Supervise the cleaning of guest rooms to Virgin Hotels' standards.
• Train room attendants and ensure teamwork across shifts.
• Coordinate with managers, staff and guests to deliver exceptional service.
• Maintain a clean, hygienic work environment and stock supplies.
• Provide accurate and friendly guest service and respond to guest needs.

Skills

Leadership

Teamwork

Attention to detail

Communication

Guest service

Training

English proficiency

Education

Hospitality experience

Job description

Virgin Hotels in New York is seeking a Service Captain for a part-time role. You will supervise the cleaning of guest rooms, train room attendants, and coordinate with managers and guests to ensure high standards of service. A strong focus on teamwork, communication, and guest satisfaction is essential.

The role requires physical stamina, flexibility for AM/PM shifts, and a passion for creating memorable guest experiences in a luxury hotel environment.