Assistant Housekeeping Manager

Accor; Washington (District of Columbia); On-site; USD 63,000 - 67,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401K benefit

Employee rate discounts

Learning programs via Accor Academies

Career development opportunities

CSR and community initiatives

Job summary

Accor's Sofitel Washington DC Lafayette Square is seeking an Assistant Housekeeping Manager to lead the housekeeping team and uphold the hotel's high cleanliness standards.

Reporting to the Rooms Operations Manager, you will manage daily operations, guest concerns, scheduling, payroll, and staff development while delivering guest experiences that reflect Accor's commitment to responsible hospitality.

Qualifications

• Warm and caring personality; previous housekeeping experience an asset.
• Ability to engage with guests empathetically and professionally.
• Ability to work cohesively as part of a team with minimal supervision.
• Ability to anticipate guest needs and provide a welcoming experience.

Responsibilities

• Lead and supervise the day-to-day operation of the housekeeping department to ensure standards are followed.
• Handle guest concerns promptly, log issues, and notify proper areas.
• Provide leadership and guidance to a diverse team while fostering engagement and value.
• Oversee daily briefings, inspections, and prioritization for room attendants.
• Assist with scheduling, payroll, and annual performance reviews.
• Lead recruitment and training efforts to develop team members and drive engagement.

Skills

Warm personality

Guest engagement

Teamwork

Anticipate guest needs

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in a world where life beats faster.

Rate of Pay: $63k-67k

Job Description

Assistant Housekeeping Manager

The Housekeeping Manager will assist in the successful leadership of the Housekeeping Department taking ownership of all cleanliness of the guest rooms, and the hotel. They will ensure that our guests are provided with clean, comfortable spaces, and be a part of creating a memorable experience.

What Is In It For You

• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What You Will Be Doing

Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle guests concerns and react quickly, logging and notifying the proper areas
• Provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members
• Actively participate in daily briefing, daily warm up and department meetings
• Complete daily inspections, exercising good judgment and strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel’s public and heart of house areas
• Ensure Room Attendants are informed daily about priorities in their section
• Report necessary maintenance items
• Responsible for weekly scheduling and payroll
• Responsible for the Annual Performance Review cycle
• Lead recruitment efforts and talent management of team members.
• Lead training, coaching, and development of team members.
• Champion employee engagement initiatives.
• Manager on Duty responsibilities when required
• Complete necessary inventory and weekly purchasing following budget guidelines
• Ensure a clean and safe working environment, and actively participate in health & safety initiatives
• Adhere to all hotel environmental policies and initiatives, follow all safety and sanitation policies
• Complete paperwork and attend necessary meetings when needed
• Other duties as assigned

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience an asset
• Ability to naturally engage with guests and show empathy; have a genuine care and concern for both the well-being of our guests and fellow team members.
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming

Physical Aspects Of Position

Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 60 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Your Sofitel Experience

• Join a diverse, global team united by a passion for excellence and cultural richness
• Access world-class training through Accor Academies to elevate your career
• Enjoy exclusive employee benefits and preferred rates across Accor properties worldwide
• Be part of a brand that values elegance, creativity, and meaningful human connections

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.