Assistant Housekeeping Manager

Wyndham Grand Orlando Resort Bonnet Creek; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Wyndham Grand Orlando Resort Bonnet Creek in Orlando, FL, seeks an Assistant Housekeeping Manager to support daily operations, ensuring high standards of cleanliness, safety, and presentation across guest rooms and public areas.

You will supervise the housekeeping and laundry teams, schedule staff, participate in training and hiring decisions, manage supplies, and collaborate with other departments to deliver an exceptional guest experience at this full-service resort.

Qualifications

• Prior supervisory experience in housekeeping or hospitality.
• Experience leading housekeeping or laundry operations.
• Strong customer service mindset and guest focus.
• Effective written and verbal communication with teams and departments.
• Experience in hiring, onboarding and training staff.

Responsibilities

• Supervise housekeeping and laundry teams daily.
• Assign workloads and monitor performance.
• Inspect guest rooms and public areas for cleanliness and safety.
• Respond promptly to guest requests and service issues.
• Participate in staff scheduling, onboarding and training.
• Assist with hiring decisions with leadership.
• Monitor linen stock, supplies and equipment inventory.
• Ensure brand standards and procedures are followed.
• Coordinate with other departments to support smooth operations.

Skills

Supervisory leadership

Customer service

Team coordination

Communication skills

Scheduling and training

Infection-control knowledge

Education

High school diploma or equivalent

Job description

Company Description

Wyndham Grand Orlando Resort Bonnet Creek is a full-service resort in Orlando, Florida, offering guests a relaxing and inspiring getaway minutes from world-famous attractions. Surrounded by the scenic Bonnet Creek landscape, the property features upscale accommodations, vibrant dining, and modern amenities designed to create memorable experiences. Guests can unwind at the tranquil Blue Harmony Spa or enjoy easy access to the magical adventures of nearby Disney parks. The resort is dedicated to delivering exceptional service and creating an environment where guests can play, relax, and escape. Team members join a welcoming, high-energy environment focused on hospitality and guest satisfaction.

Role Description

The Assistant Housekeeping Manager is a full-time, on-site role based at Wyndham Grand Orlando Resort Bonnet Creek in Orlando, FL. This role supports the Housekeeping Manager in overseeing daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces, to ensure high standards of cleanliness, safety, and presentation. Day-to-day tasks include supervising housekeeping and laundry team members, assigning and reviewing workloads, inspecting rooms and common areas, and responding promptly to guest requests and service issues. The Assistant Housekeeping Manager participates in staff scheduling, onboarding and training of new team members, and may assist with hiring decisions in collaboration with leadership. The role also involves monitoring inventory of linens, cleaning supplies, and equipment, enforcing brand standards and procedures, and communicating effectively with other departments to support smooth resort operations and an excellent guest experience.

Qualifications

• Supervisory skills to lead, motivate, and support housekeeping and laundry team members, including oversight of daily workloads and performance.
• Hands-on experience with housekeeping and laundry operations, including room cleaning standards, linen handling, and equipment use.
• Strong customer service skills with a focus on resolving guest concerns promptly and maintaining a welcoming, service-oriented environment.
• Effective communication skills for coordinating with team members and other departments, and providing clear instructions and feedback.
• Experience participating in hiring, onboarding, and training staff in housekeeping or related hospitality roles.
• Knowledge of safety, hygiene, and infection-control practices in hospitality environments.
• Ability to work flexible schedules, including weekends, evenings, and holidays as needed.
• Previous experience in hotel or resort housekeeping leadership is preferred.
• High school diploma or equivalent; additional hospitality or management education is a plus.