Assistant Housekeeping Manager - Yellowstone National Park

Xanterra; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team in Yellowstone National Park as an Assistant Housekeeping Manager! This role is essential in ensuring a clean and welcoming environment for guests while overseeing and training housekeeping staff. With a focus on guest satisfaction and operational efficiency, you will enjoy a fast-paced work atmosphere surrounded by breathtaking natural beauty. This seasonal position offers unique perks, including employee housing and a chance to connect with people from all walks of life. Embrace the adventure of a lifetime while contributing to a community that values hard work and environmental stewardship.

Benefits

Employee Housing

On-site Meals

Free National Park Pass

Employee Recreation Program

Discounted Services at Medical Clinics

Retail and Lodging Discounts

$350 Referral Bonus Program

Free On-site Laundry

Utilities Included

No State Taxes Deducted

Qualifications

• Excellent interpersonal and problem-solving skills are essential.
• Previous management or supervisory experience is required.

Responsibilities

• Maintain cleanliness of guest rooms and public areas to high standards.
• Supervise and train housekeeping staff, ensuring compliance with safety protocols.
• Assist in scheduling staff and resolving guest issues effectively.

Skills

Interpersonal Skills

Problem-Solving Skills

Management Experience

Supervisory Experience

Tools

MS Outlook

Job description

Live. Work. Explore. as a part of our lodging team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Housekeeping Manager, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

Job Summary:

The Assistant Housekeeping Manager plays a crucial role in maintaining a clean and attractive facility, ensuring guest satisfaction, and overseeing the housekeeping staff's performance. This position involves supervising and training various housekeeping roles, managing shift schedules, and assisting the Housekeeping Manager in daily operations and staff evaluations.

The Details:
Position Type: Seasonal
Season Dates: April 2025 - November 2025

Wage: $1,800 Bi-weekly

Schedule: Typical schedule is 40 hours, 5 days per week (will include weekends, evenings, and holidays)

Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities:

• Provide an attractive and clean facility for guest rooms and all public areas, including offices, linen closets, and supply closets, and other areas designated to be maintained by the Lodging Department; ensure they are maintained to the standard as trained.
• Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take necessary steps so that the guest is satisfied when they leave.
• Ensure all housekeeping employees comply with the correct use of chemicals and equipment as trained.
• Regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.
• Assist in the training of new employees, especially during the spring opening phase. This will include Room Attendants, Inspectors, Housepersons, Porters, Linen Truck Drivers, and Office Assistants.
• Supervise the Rooms Inspector staff with the Assistant, daily morning meetings, making inspections together, and identifying and providing challenges for those with managerial potential.
• Assume the Housekeeping Manager’s daily duties in their absence.
• Assist the Housekeeping Manager in coaching and evaluating the entire housekeeping staff.
• Other duties assigned by Housekeeping Manager.

Qualifications:

• Excellent interpersonal and problem-solving skills
• Previous management or supervisory experience
• Knowledge of computer programs such as MS Outlook
• Knowledge of products used and chemical safety relating to housekeeping

Physical Requirements:

• Lifting/carrying up to 50 lbs
• Making beds, bending, kneeling, stretching as needed
• Standing for long periods of time and walking up and down stairs as well as outdoors
• Pushing or pulling a housekeeping cart up to 75 lbs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.