Assistant Housekeeping Manager

Proper Hospitality; Beverly Hills, Northern (CA, KY); Hybrid; USD 68,000 - 90,000; Full time

Job summary

Proper Hospitality in Beverly Hills is seeking an Assistant Housekeeping Manager to support the Housekeeping Manager in daily operations. You will lead, train, and supervise a diverse team, ensure guest rooms and public areas meet top cleanliness standards, and coordinate with front desk and maintenance to ensure smooth room readiness.

You will monitor safety, control costs, manage inventory, and drive guest satisfaction through proactive inspections and responsive service.

Qualifications

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Responsibilities

• Supervise, train, and motivate housekeeping staff including Housekeepers, Room Attendants, and Supervisors.
• Oversee daily housekeeping operations to ensure timely cleaning of guest rooms and public areas.
• Monitor cleanliness, order, and stock levels; conduct room inspections.
• Coordinate cleaning schedules, turnovers, and special guest requests.
• Address guest complaints related to cleanliness in coordination with other departments.
• Manage inventory, linens, amenities, and equipment to avoid overstock and waste.
• Assist in managing the department budget and identify cost-saving opportunities while maintaining standards.
• Ensure staff follow health, safety, and hotel policies, including PPE usage and chemical handling.
• Develop training programs for staff and promote teamwork and open communication.
• Collaborate with Front Desk and Maintenance to ensure room readiness and availability.
• Oversee back-of-house areas and ensure they remain clean and well-organized.

Skills

Team leadership

Staff supervision

Training & coaching

Operations management

Guest satisfaction

Budgeting & cost control

Interdepartmental coordination

Education

High school diploma or equivalent

Hospitality Management preferred

Tools

Property Management System (PMS)

Cleaning protocols & safety standards

Job description

The Assistant Housekeeping Manager is responsible for assisting the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures that all hotel areas, including guest rooms, public spaces, and back-of-house facilities, are maintained to the highest standards of cleanliness and hygiene. The Assistant Housekeeping Manager is responsible for supervising and training the housekeeping team, ensuring operational efficiency, monitoring guest satisfaction, and maintaining inventory control. Additionally, this role requires a focus on cost control, safety protocols, and providing exceptional guest experiences through clean, well-maintained hotel spaces.

Essential Job Duties and Responsibilities

Team Supervision & Staff Support:

• Assistin supervising, training, and motivating housekeeping staff, including Housekeepers, Room Attendants, and Housekeeping Supervisors.
• Ensure that housekeeping staff are following proper procedures, cleanliness standards, and safety protocols while carrying out daily tasks.
• Assistin scheduling shifts for housekeeping staff to ensure proper coverage and to accommodate special guest requests and peak periods.
• Monitor the performance of housekeeping staff, providing feedback, recognizing excellence, and addressing any performance issues.

Operational Support & Daily Management:

• Support the Housekeeping Manager in overseeing the daily operations of the housekeeping department to ensuretimelycleaning of guest rooms and public areas.
• Ensure that all guest rooms, bathrooms, and public spaces are cleaned andmaintainedaccording to the hotel’s quality standards.
• Conduct room inspections to ensure cleanliness, organization, and proper stock levels of amenities and supplies.
• Assistin the coordination of cleaning schedules, room turnovers, and special guest requests (e.g., early check-ins,FOPsetups).
• Resolve any operational issues or guest complaints related to cleanliness or housekeeping services, in coordination with other hotel departments.

Guest Satisfaction & Quality Control:

• Ensure that the hotel’s cleanliness standards meet or exceed guest expectations by monitoring feedback and addressing any guest concerns promptly.
• Act as a point of contact for guests who have specific room cleanliness requests or concerns, ensuring that requests are handled ina timelyand courteous manner.
• Proactively inspect guest rooms and public areas to ensure cleanliness, order, and functionality, making sure any issues are addressedimmediately.

Inventory & Supply Management:

• Help manage housekeeping supplies and inventory, ensuring that cleaning materials, linens, guest amenities, and equipment are properly stocked and stored.
• Assistinmaintainingan organized inventory system to track supplies and ensure that adequate levels aremaintainedwithout overstocking.
• Report any supply shortages or inventory discrepancies to the Housekeeping Manager andassistin ordering supplies as needed.
• Monitor linen usage andassistin organizing the laundry system to minimize waste and extend the life of linens and towels.

Cost Control & Budget Assistance:

• Help with managing the housekeeping department’s budget by ensuring labor costs, supply expenses, and operational costs are kept within budgetary guidelines.
• Work with the Housekeeping Manager toidentifycost-saving opportunities, such as more efficient supply usage or labor scheduling, whilemaintainingcleanliness standards.
• Assistin preparing reports on departmental expenses and help track inventory usage to prevent unnecessary waste.

Health, Safety & Compliance:

• Ensure that all housekeeping staff follow proper health and safety guidelines, including the correct use of cleaning chemicals, equipment, and personal protective equipment (PPE).
• Conduct safety inspections of cleaning supplies and storage areas to ensure theycomply withsafety regulations and hotel policies.
• Promote andmaintaina clean, safe working environment for all housekeeping staff.
• Ensure compliance with hotel policies and local regulations related to cleanliness, sanitation, and safety.

Training & Staff Development:

• Assistin the development and delivery of training programs for new and existing housekeeping staff to ensure they understand andcomply withcleanliness standards, safety protocols, and hotel policies.
• Monitor staff performance and provide feedback on areas for improvement.
• Identifytraining needs and opportunities for skill development and recommend solutions to the Housekeeping Manager.
• Encourage teamwork, motivation, and a positive work environment by promoting open communication and recognition of staff achievements.
• Work closely with the Front Desk and Maintenance departments to coordinate room availability, room readiness, and maintenance requests.
• Ensure that special guest requests, such as early check-ins or room upgrades, are handled smoothly in collaboration with other hotel teams.
• Assist in managing the cleanliness and maintenance of back-of-house areas (e.g., staff rooms, laundry, storage), ensuring theyare in good condition at all times.

Education and/or Experience

• High School diploma or equivalent required. A degree in Hospitality Management or a related field is preferred.
• At least 2–3 years of experience in housekeeping, with a minimum of 1–2 years in a supervisory or assistant management role.
• Previousexperience in a hotel or hospitality environment is preferred
• Familiarity with housekeeping management software or property management systems (PMS) is a plus.

Skills/Specialized Knowledge

• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and delegate effectively.
• In-depth knowledge of cleaning standards, safety protocols, and operational procedures in a hotel setting.
• Strong communicationskills, both verbal and written, with the ability to interact effectively with guests, staff, and other hotel departments.
• Problem-solving and conflict resolution skills, with the ability to handle guest complaints and operational issues efficiently.

Physical Demands

• Ability to stand or walk for extended periods of time.
• Ability to bend, kneel, andlift upto 50 pounds as needed (e.g., carrying linens, equipment, or supplies).
• Ability to work flexible hours, including weekends, holidays, and evening shifts, depending on hotel needs.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer,we’recommitted to creating one of the Best Places to Workin hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession -it’san opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and alife,that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is anequal-opportunityemployer. Weprovideemployment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal historiesin accordance withlocal Fair Chance Hiring Ordinances.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.