Assistant Home Shopping Manager

Tom Thumb Supermarket; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Early wage access

Employee discounts

Health & 401k benefits

Paid time off

Training & development

Inclusive workplace

Job summary

Albertsons Companies in Dallas, TX is seeking an Assistant Home Shopping Department Manager to lead online order fulfillment, ensure order accuracy, and deliver a superior omnichannel experience. You will supervise daily operations, coach associates, monitor productivity, and maintain high standards of quality and safety.

The role emphasizes customer service, process improvement, and collaboration across departments to support sales, efficiency, and loyalty initiatives.

Qualifications

• Experience managing a department in retail or grocery settings.
• Proven ability to lead, coach, and develop associates.
• Experience with omnichannel or online order fulfillment.
• Strong focus on customer service and satisfaction.
• Ability to monitor operations, productivity, and labor.

Responsibilities

• Assist in coordinating daily home shopping operations, including order picking, staging, and customer order handoff.
• Ensure customer orders are selected accurately and completed within established service standards.
• Monitor order volume and allocate labor resources efficiently to meet business demands.
• Ensure all online orders are properly prepared, staged, and delivered according to company procedures.
• Assist with managing workflow and resolving operational challenges to maintain productivity goals.
• Maintain department organization, cleanliness, and operational readiness.
• Deliver outstanding customer service and support a positive online shopping experience.
• Respond to customer inquiries, concerns, substitutions, and order-related issues professionally and promptly.
• Assist in resolving customer complaints and service recovery situations.
• Promote customer satisfaction through order accuracy, timeliness, and quality standards.
• Support customer loyalty initiatives and digital shopping programs.
• Assist with training, coaching, and developing Home Shopping associates.
• Provide daily direction and support to department team members.
• Monitor productivity, accuracy, and performance expectations.
• Help create a positive work environment focused on teamwork and accountability.
• Assist with scheduling and staffing to support operational requirements.
• Assume leadership responsibilities in the absence of the Department Manager.
• Ensure products selected for customer orders meet company freshness and quality standards.
• Monitor out-of-stock products and support effective substitution practices.
• Assist with inventory accuracy and department shrink reduction initiatives.
• Collaborate with store departments to resolve inventory availability concerns.
• Maintain quality control processes throughout order fulfillment operations.
• Ensure compliance with company policies, food safety requirements, and operational procedures.
• Maintain a safe work environment and promote safe operating practices.
• Ensure proper handling of refrigerated, frozen, and perishable products.
• Support compliance with labor, safety, and company operational standards.
• Protect customer information and maintain data confidentiality.
• Assist in achieving departmental sales, labor, productivity, and customer satisfaction goals.
• Monitor labor utilization and operational efficiency.
• Support shrink reduction and expense control initiatives.
• Review department metrics and implement improvements to enhance performance.
• Contribute to the achievement of overall store and department objectives.

Skills

Leadership

Customer service

Operations coordination

Team management

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Assistant Home Shopping Department Manager supports the Home Shopping Department Manager in overseeing all aspects of online order fulfillment, customer satisfaction, associate development, and operational performance. This position assists in managing daily department operations, ensuring accurate and timely order selection, maintaining productivity standards, and delivering an exceptional omnichannel customer experience.

Key Responsibilities Department Operations

• Assist in coordinating daily home shopping operations, including order picking, staging, and customer order handoff.
• Ensure customer orders are selected accurately and completed within established service standards.
• Monitor order volume and allocate labor resources efficiently to meet business demands.
• Ensure all online orders are properly prepared, staged, and delivered according to company procedures.
• Assist with managing workflow and resolving operational challenges to maintain productivity goals.
• Maintain department organization, cleanliness, and operational readiness.

Customer Service

• Deliver outstanding customer service and support a positive online shopping experience.
• Respond to customer inquiries, concerns, substitutions, and order-related issues professionally and promptly.
• Assist in resolving customer complaints and service recovery situations.
• Promote customer satisfaction through order accuracy, timeliness, and quality standards.
• Support customer loyalty initiatives and digital shopping programs.

Leadership & Team Development

• Assist with training, coaching, and developing Home Shopping associates.
• Provide daily direction and support to department team members.
• Monitor productivity, accuracy, and performance expectations.
• Help create a positive work environment focused on teamwork and accountability.
• Assist with scheduling and staffing to support operational requirements.
• Assume leadership responsibilities in the absence of the Department Manager.

Inventory & Quality Management

• Ensure products selected for customer orders meet company freshness and quality standards.
• Monitor out-of-stock products and support effective substitution practices.
• Assist with inventory accuracy and department shrink reduction initiatives.
• Collaborate with store departments to resolve inventory availability concerns.
• Maintain quality control processes throughout order fulfillment operations.

Safety & Compliance

• Ensure compliance with company policies, food safety requirements, and operational procedures.
• Maintain a safe work environment and promote safe operating practices.
• Ensure proper handling of refrigerated, frozen, and perishable products.
• Support compliance with labor, safety, and company operational standards.
• Protect customer information and maintain data confidentiality.

Financial Performance

• Assist in achieving departmental sales, labor, productivity, and customer satisfaction goals.
• Monitor labor utilization and operational efficiency.
• Support shrink reduction and expense control initiatives.
• Review department metrics and implement improvements to enhance performance.
• Contribute to the achievement of overall store and department objectives.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve