Home Shopping Department Manager

Albertsons Companies; Billings (MT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly wages

Health benefits

401k and financial well‑being

Paid time off

Discounts for associates

Career growth opportunities

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager in Billings, MT. You will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth.

You will manage high‑volume fulfillment, coach and develop associates, and ensure compliance with food safety and company standards in a fast‑paced environment. Flexible availability is required.

Qualifications

• Experience in retail or e‑commerce fulfillment.
• Strong leadership and coaching abilities.
• Ability to manage high‑volume, fast‑paced operations.
• Flexibility with early mornings, evenings, weekends, and holidays.
• Proven customer service orientation.

Responsibilities

• Oversee all daily Home Shopping Department operations and order fulfillment.
• Deliver a positive pick‑up and delivery experience while handling customer concerns and refunds.
• Coordinate end‑to‑end fulfillment including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology and fulfillment systems.
• Monitor KPIs like order accuracy and labor efficiency; adjust schedules to meet demand.
• Hire, train, and develop Home Shopping associates; foster a high‑performing team culture.
• Maintain compliance with food safety, sanitation, quality and company standards.

Skills

Customer service

People management

Organization

Problem solving

Team leadership

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well‑being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Soft Skills

• Strong customer‑service focus with excellent communication skills
• Effective people management, coaching, and team‑building abilities
• Strong organization, time management, and problem‑solving skills
• Ability to manage work in a fast‑paced, high‑volume environment

Competencies

• Digital order fulfillment and pickup/delivery operations
• Labor planning, scheduling, and productivity management
• Performance metric tracking and continuous improvement
• Operational standards, food safety, and compliance execution

Knowledge

• Retail, e‑commerce, or Home Shopping operations
• Store systems, handheld technology, and fulfillment platforms

Abilities

• Ability to review performance data and take corrective action
• Ability to train, coach, and develop associates
• Ability to lift up to 50 lbs. and work in varying temperature environments
• Travel requirements: None
• Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.