Assistant Home Shopping Manager

Albertsons Companies; Baton Rouge (LA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Early wage access

Associate discounts

Health & retirement benefits

Paid time off

Career development

Inclusive workplace

Job summary

Albertsons Companies is seeking an Assistant Home Shopping Manager in Baton Rouge to lead daily Home Shopping operations, ensuring accurate order fulfillment and exceptional service. You will supervise and develop a team, optimize scheduling, and strive for sales growth in a fast-paced environment.

Role emphasizes inventory control, quality standards, and collaboration with store leadership to deliver a seamless online shopping experience for customers.

Qualifications

• Experience in retail/online order fulfillment
• Strong customer service orientation
• Leadership and team development abilities
• Scheduling and labor planning experience
• Operations oversight and process improvement

Responsibilities

• Deliver exceptional customer service and promote a customer-first culture.
• Ensure online orders are selected, packed, staged, and delivered accurately and on time.
• Resolve customer concerns, substitutions, refunds, and service issues promptly.
• Support customer satisfaction initiatives and monitor customer feedback.
• Assist with curbside pickup and customer order handoff as needed.
• Oversee daily Home Shopping operations to ensure efficiency and productivity.
• Monitor order volume and allocate resources to meet service level expectations.
• Ensure order selection standards meet quality and freshness requirements.
• Support scheduling and labor planning based on forecasted needs.
• Monitor department performance metrics and implement action plans to improve results.
• Ensure proper use and maintenance of Home Shopping equipment and technology.
• Supervise, coach, and develop Home Shopping associates.
• Provide daily direction and support to department team members.
• Help train associates on customer service and order fulfillment procedures.
• Promote teamwork, accountability, and a positive work environment.
• Lead in the Manager's absence.
• Ensure accurate product selection and substitution practices.
• Monitor inventory conditions and communicate availability issues to store leadership.
• Help reduce shrink through proper handling of merchandise and controls.
• Verify perishables meet freshness and quality standards.
• Assist with inventory management initiatives and audits.
• Ensure compliance with company policies, food safety regulations, and procedures.
• Promote a safe work environment and ensure safety standards are followed.
• Maintain department cleanliness and equipment safety.
• Support loss prevention and shrink reduction efforts.
• Participate in operational reviews and compliance audits.
• Support initiatives that increase online sales and customer engagement.
• Assist with promotional programs and digital shopping initiatives.
• Monitor KPIs related to order accuracy, productivity, customer satisfaction, and sales growth.
• Identify opportunities to improve operational efficiency and customer experience.

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Assistant Home Shopping Manager supports the Home Shopping Manager in leading the daily operations of the Home Shopping (Drive Up & Go) Department. This position helps ensure the efficient fulfillment of customer orders, exceptional customer service, operational excellence, team development, and achievement of sales and productivity goals. The Assistant Home Shopping Manager plays a key role in maintaining order accuracy, on-time fulfillment, and a seamless online shopping experience for customers.

Key Responsibilities Customer Service & Order Fulfillment

• Deliver exceptional customer service and promote a customer-first culture.
• Ensure online orders are selected, packed, staged, and delivered accurately and on time.
• Resolve customer concerns, substitutions, refunds, and service issues promptly and professionally.
• Support customer satisfaction initiatives and monitor customer feedback.
• Assist with curbside pickup and customer order handoff as needed.

Department Operations

• Assist in overseeing daily Home Shopping operations to ensure efficiency and productivity.
• Monitor order volume and allocate resources appropriately to meet service level expectations.
• Ensure order selection standards are consistently met, including product quality and freshness requirements.
• Support scheduling and labor planning based on forecasted business needs.
• Monitor department performance metrics and help implement action plans to improve results.
• Ensure proper use and maintenance of Home Shopping equipment and technology.

Team Leadership & Development

• Assist with supervising, coaching, and developing Home Shopping associates.
• Provide daily direction and support to department team members.
• Help train associates on customer service, order fulfillment procedures, and company standards.
• Promote teamwork, accountability, and a positive work environment.
• Assume leadership responsibilities in the Home Shopping Manager's absence.

Inventory & Quality Control

• Ensure accurate product selection and substitution practices.
• Monitor inventory conditions and communicate availability issues to store leadership.
• Help reduce shrink through proper handling of merchandise and operational controls.
• Verify that perishable products meet freshness and quality standards.
• Assist with inventory management initiatives and operational audits.

Compliance & Safety

• Ensure compliance with company policies, food safety regulations, and operational procedures.
• Promote a safe work environment and ensure associates follow safety standards.
• Maintain department cleanliness, organization, and equipment safety.
• Support loss prevention and shrink reduction efforts.
• Participate in operational reviews and compliance audits.

Merchandising & Business Growth

• Support initiatives that increase online sales and customer engagement.
• Assist with implementing promotional programs and digital shopping initiatives.
• Monitor key performance indicators related to order accuracy, productivity, customer satisfaction, and sales growth.
• Identify opportunities to improve operational efficiency and customer experience.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values