Assistant Health Center Manager

Ppsne; Stamford (CT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave

Retirement savings

Tuition reimbursement

Generous paid time off

Flexible spending account

Wellness program

Job summary

Planned Parenthood of Southern New England in Stamford is seeking a full-time Assistant Health Center Manager (37.5 hours) to support daily operations and patient flow at the health center.

You will assist the center manager in budgeting, data reporting, goal setting, staff supervision, and ensuring high-quality, respectful care. The role requires strong customer service, teamwork, and commitment to diversity and equity.

Qualifications

• Excellent customer service and communications skills.
• Ability to deliver quality services to diverse patients.
• 1–2 years of clinical services or health center experience.

Responsibilities

• Assist the manager in maintaining a high-functioning team and center flow.
• Help develop center budget goals and monitor outcomes.
• Collect and report monthly visits and staffing data.
• Support community outreach and communication with leaders.
• Model PPSNE values and promote diversity and equity.
• Maintain regulatory and quality standards.
• Assist with scheduling and travel as needed; Saturday hours may be required.

Skills

Customer service

Communication

Teamwork

Education

High school diploma preferred

Job description

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

Position Summary

Planned Parenthood of Southern New England has an opening for a full time (37.5) Assistant Health Center Manager to work out of our Stamford Health Center.

• Assists the manager in maintaining the high-functioning team and overall health center flow to handle the daily customer service and operational needs of the health center on a daily basis
• In conjunction with health center manager helps to develop center’s budget goals
• In conjunction with the health center manager, monitors health center business outcomes and analyzes relevant data to identify trends and to inform future decision-making; uses data to improve outcomes
• Collects and reports center’s monthly statistical data on visits trends and staffing patterns.
• Partners with the health center manager in identifying health center priorities for the annual planning process
• Partners with the health center manager to develop health center goals, objectives and progress.
• Models behaviors that demonstrate PPSNE core values in business ethics, integrity, customer service and recovery skills
• Participates in agency initiatives through work groups outside of the center as needed
• Partners with center manager to support and lead team through changes
• Assists the center manager in monitoring the performance of all health center staff
• Supports efforts to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters
• Ensures that the health center is in compliance with all regulatory and quality standards
• Assists the health center manager in identifying and maintaining regular communication with community leaders, groups and organizations to inform about PPSNE and it services, to identify new patient sources, and to promote the mission
• May help manage a residency program, student externs and/or health center volunteers
• Saturday availability and working willingness
• High school diploma preferred
• At least 1 to 2 year(s) of clinical services or health center experience
• Excellent customer service/communication skills; ability to provide quality services to meet individual patient needs
• Must be in alignment with, routinely demonstrate and lead staff around agency’s mission, services, core values and diversity philosophy – able to function in a non-judgmental manner with diverse clients, staff and volunteers
• Ability to help staff manage work and personal life balance matters
• Ability to travel off site as needed
• Interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work
• Have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions
• Aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions
• Interacts effectively and builds trust with a diversity of people
• Have demonstrated an ability to effectively work across difference
• Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn, and gives both positive and developmental feedback
• Ability to hold oneself and others accountable, including for racial equity practice
• Monday through Friday Hours
• Saturday or two a month would potentially be needed.

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

Benefits

• Health, dental and vision insurance
• paid parental leave
• retirement savings
• tuition reimbursement
• generous paid time off
• a flexible spending account
• wellness program and more