Health Center Manager III

Lever, Inc.; New Haven (CT); On-site; USD 71,000 - 96,000; Full time

Job summary

Planned Parenthood of Southern New England in New Haven is seeking a full-time Health Center Manager III to lead our New Haven Health Center.

This role oversees clinical operations, staff development, and patient services to ensure high-quality, respectful care. Strong leadership, organizational, and community engagement are essential.

The position requires a bachelor’s degree, proficiency in Microsoft Word/Excel/Outlook, and a commitment to health equity and patient-centered care.

Qualifications

• Must have a strong understanding and personal commitment to reproductive rights and the goals and responsibilities of PPSNE
• Able to manage a thriving team in a fast paced and dynamic environment
• Excellent organizational, communication and sound decision making skills
• Demonstrated ability to handle highly confidential information with diplomacy and tact
• Interested in and committed to health equity. Has a deep understanding of health inequity and its historical and continued impact on our patients, communities, and healthcare systems
• Authentic relationship building. Demonstrates an ability to work effectively across difference and build trust with a diversity of people
• Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions across all dimensions of difference
• Transparent decision-making. Experience communicating decision effectively with staff. Demonstrated judgment in knowing when and how to gather meaningful input
• Bachelor's level Degree from an accredited college or university and/or comparable training and job experience required
• Working knowledge in Microsoft Word, Excel, and Outlook is required
• Must be able to work mornings, evenings, weekends and have a reliable form of transportation
• Bi-lingual English/Spanish or bi-cultural candidate preferred

Responsibilities

• Ensures high quality health care services that support the whole person
• Creates a great workplace that attracts, fully engages and retains great talent
• Ensuring that the health center provides client centered services; makes certain all decisions reflect the best interest of the clients
• Ensures business success and sustainability; responsible for identifying and seeking opportunities to grow the health center
• Ensures excellent customer service and retention by providing leadership, creating effective partnerships and building highly collaborative relationships within the center and externally
• Create and maintain an environment in which staff feel appreciated and recognized for their work
• Ensures that the health center is in compliance with all regulatory and quality standards
• Engages as a community ambassador; identifies and builds relationships with key community contacts as a way to build partnerships and connect community members to PPSNE
• Provide services that are culturally and linguistically competent
• Responsible for all health center operations; processes, protocols and personnel

Skills

Leadership

Team management

Communication

Health equity understanding

Bilingual English/Spanish

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Outlook

Job description

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region's largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it's being a part of a powerful movement. Together we'll take pride in shaping the future of sexual health and reproductive rights for all people.

Position Summary: Planned Parenthood of Southern New England has an opening for a full time (37.5) Health Center Manager III for our New Haven Health Center.

Essential Functions:

• Ensures high quality health care services that support the whole person
• Creates a great workplace that attracts, fully engages and retains great talent
• Ensuring that the health center provides client centered services; makes certain all decisions reflect the best interest of the clients
• Ensures business success and sustainability; responsible for identifying and seeking opportunities to grow the health center
• Ensures excellent customer service and retention by providing leadership, creating effective partnerships and building highly collaborative relationships within the center and externally
• Create and maintain an environment in which staff feel appreciated and recognized for their work
• Ensures that the health center is in compliance with all regulatory and quality standards
• Engages as a community ambassador; identifies and builds relationships with key community contacts as a way to build partnerships and connect community members to PPSNE
• Provide services that are culturally and linguistically competent
• Responsible for all health center operations; processes, protocols and personnel

Key Requirements

• Must have a strong understanding and personal commitment to reproductive rights and the goals and responsibilities of PPSNE
• Able to manage a thriving team in a fast paced and dynamic environment
• Excellent organizational, communication and sound decision making skills
• Demonstrated ability to handle highly confidential information with diplomacy and tact
• Interested in and committed to health equity. Has a deep understanding of health inequity and its historical and continued impact on our patients, communities, and healthcare systems
• Authentic relationship building. Demonstrates an ability to work effectively across difference and build trust with a diversity of people
• Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions across all dimensions of difference
• Transparent decision-making. Experience communicating decision effectively with staff. Demonstrated judgment in knowing when and how to gather meaningful input
• Bachelor's level Degree from an accredited college or university and/or comparable training and job experience required
• Working knowledge in Microsoft Word, Excel, and Outlook is required
• Must be able to work mornings, evenings, weekends and have a reliable form of transportation
• Bi-lingual English/Spanish or bi-cultural candidate preferred

$70,913 - $95,942 a year

Salary Range*; Min $70,913 Mid: $83,428 Max: $95,942 and is based on full years of experience.

*Due to our commitment to pay equity, PPSNE does not negotiate salaries

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

• PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.