Assistant Head Teller

Erie Federal Credit Union; Erie (Erie County); On-site; USD 19,000 - 25,000; Full time

Job summary

Erie Federal Credit Union in Erie, PA seeks an Assistant Head Teller to deliver full teller services, assist Head Teller, and help maintain efficient branch operations, including end-of-day processing.

You will balance cash, process transactions, handle member inquiries, promote Credit Union products, and supervise cash handling in the Head Teller's absence while ensuring policy compliance and accuracy.

Qualifications

• Requires completion of high school education.
• Requires basic mathematical skills (calculations and concepts involving addition, subtraction, multiplication and division).
• Requires at least one year of experience in cash handling, retail operations or customer service. Previous Teller experience is preferred.
• Requires PC proficiency.

Responsibilities

• Provide full range of Teller services to members.
• Assist Head Teller in maintaining and balancing vault; process transfer slips to/from vault.
• Perform end-of-day tallying.
• Balance ATM machine; process deposit envelopes, count and stock canisters and adjust discrepancies.
• Assist Head Teller in training employees on Teller operations.
• Perform routine member transactions and respond to member inquiries.

Skills

Interpersonal skills

Customer service

Mathematical proficiency

Computer skills

Education

High school diploma

Tools

PC proficiency

Job description

We request that an application is completed to help us make the best possible placement. You should complete all portions of this application that pertain to you. We appreciate the time you spend in completing this form.

If offered employment and accepted, you are required by law to show proof of eligibility to work in the USA.

If offered employment and accepted, you are required by law to show you are 18 years of age or over.

Erie Federal Credit Union is an Equal Opportunity Employer.

GENERAL SUMMARY

Serves as Assistant Head Teller responsible for providing the full range of Teller services to members. Assists Head Teller in maintaining efficient Teller operations and performing end-of-day processing.

ESSENTIAL FUNCTIONS

• Assist Head Teller in maintaining and balancing vault. Process transfer slips to/from vault.

• Perform end-of-day tallying.

• Balance ATM machine. Process deposit envelopes, count and stock canisters and adjust discrepancies.

• Assist Head Teller in training employees on Teller operations.

• Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.

• Provide routine information to members on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours.

• Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.

• Explain member services available at the Credit Union.

• Process mail and night deposit transactions (if applicable to branch.)

• Provide members with account status, including current balances and loan pay-offs.

• Deposit members' funds into CD and IRA accounts.

• Issue cashiers checks and money orders.

• Balance drawer at end of day.

• Provide members with the forms necessary to transact business at the Credit Union.

• Cross-sell products and services offered by the Credit Union.

• Process coin shipments (if applicable to branch.)

• Use Imaging System proficiently and do necessary research.

• Keeping up on all services and procedures of Credit Union.

• Auditing TCD's or TCR's and keeping them full (if applicable to branch.)

• Does necessary research and inquiries for members and employees.

• Must be able to handle employees and members when Head Teller is out of the office, becoming the acting Head Teller.

• Maintain current knowledge of all Credit Union policies and procedures, including compliance with federal laws and regulations as set forth by the NCUA and other regulatory agencies.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary.

ADDITIONAL FUNCTIONS

• Process CTR reports, SAR reports, and monetary logs.

• Assist with mailings, promotions and special projects as necessary.

• Maintain Credit Union facilities.

• Attend meetings, conferences and seminars as necessary.

JOB SPECIFICATIONS

• Requires professional, well-developed interpersonal skills for communicating with members and co-workers.

• Requires knowledge of Credit Union products, services, policies and procedures.

• Requires completion of high school education.

• Requires basic mathematical skills (calculations and concepts involving addition, subtraction, multiplication and division).

• Requires at least one year of experience in cash handling, retail operations or customer service. Previous Teller experience is preferred.

• Requires PC proficiency.

PHYSICAL REQUIREMENTS

Sitting = Frequent Crawling = Occasional
Standing = Continuous Climbing = Occasional
Walking = Frequent Balancing = Occasional
Driving an automobile = Occasional Reaching Overhead =Occasional
Lifting/Carrying = Occasional Reaching Forward = Occasional
Amount of Weight = 25 to 50 lbs. Kneeling = Occasional
Squatting = Occasional Push/Pull = Occasional
Bending = Occasional Twisting = Occasional

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.