Teller

Erie Federal Credit Union; Erie (Erie County); Presencial; USD 30.000 - 40.000; Jornada completa

Descripción de la vacante

A local financial institution in Erie is seeking a Teller to provide vital services to members including handling transactions, answering inquiries, and cross-selling products. The ideal candidate will have strong interpersonal skills and a solid understanding of cash handling. Candidates are expected to have a high school diploma and some experience in customer service or retail. The position involves maintaining accurate transaction records and compliance with federal regulations.

Formación

• Professional interpersonal skills for member communication.
• Basic mathematical skills for handling transactions.
• Previous experience in cash handling or customer service required.

Responsabilidades

• Perform routine member transactions including deposits and withdrawals.
• Respond to member requests and direct them appropriately.
• Provide information on products and services.

Conocimientos

Interpersonal skills

Cash handling

Customer service

Basic mathematical skills

Educación

High school education

Herramientas

Office Suite

Descripción del empleo

GENERAL SUMMARY

Serves as Credit Union liaison responsible for providing Teller services to members.

ESSENTIAL FUNCTIONS

• Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
• Provide routine information on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours.
• Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
• Explain member services available at the Credit Union.
• Process mail and night deposit transactions.
• Provide members with account status, including current balances and loan payoffs.
• Keep up on all Credit Union procedures and services.
• Deposit members' funds into CD and IRA accounts.
• Issue cashier checks and money orders.
• Balance drawer at end of day.
• Provide members with the forms necessary to transact business at the Credit Union.
• Cross-sell products and services offered by the Credit Union.
• Maintain current knowledge of all Credit Union policies and procedures, including compliance with federal laws and regulations as set forth by the NCUA and other regulatory agencies.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

ADDITIONAL FUNCTIONS

• Process CTR reports, SAR reports, and monetary logs.
• Assist with mailings, promotions and special projects as necessary.
• Maintain Credit Union facilities.
• Attend meetings, conferences and seminars relating to areas of responsibility.

JOB SPECIFICATIONS

• Requires professional, well-developed interpersonal skills for communicating with members and co-workers.
• Requires knowledge of Credit Union products, services, policies and procedures.
• Requires completion of high school education.
• Requires basic mathematical skills (calculations and concepts involving addition, subtraction, multiplication and division).
• Requires previous work experience in cash handling, retail operations or customer service.
• Intermediate working knowledge of PC applications (Office Suite).
• Must maintain a good attitude about their job and the Credit Union.

PHYSICAL REQUIREMENTS

Sitting = Frequent Crawling = Occasional
Standing = Frequent Climbing = Occasional
Walking = Frequent Balancing = Occasional
Driving an automobile = Occasional Reaching Overhead =Occasional
Lifting/Carrying = Occasional Reaching Forward = Occasional
Amount of Weight = 25 to 50 lbs. Kneeling = Occasional
Squatting = Occasional Push/Pull = Occasional
Bending = Occasional Twisting = Occasional

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.