Assistant Head Teller

Community First Credit Union; New London (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Pension plan

Paid time off

Daytime hours

Work-life balance

Community service

Job summary

Community First Credit Union's New London Branch is seeking an Assistant Head Teller to support the Head Teller, troubleshoot questions, and guide the Teller line while delivering a WOW member experience.

The role emphasizes leadership development, accurate cash handling, and regulatory compliance, with a focus on exceptional service, teamwork, and opportunities for advancement within a friendly, community-focused environment.

Qualifications

• Three years’ relevant experience; prior teller and supervisory experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and web-based software.

Responsibilities

• Provide exceptional, WOW service to members.
• Perform teller duties including cashing checks and processing payments.
• Identify fraudulent checks to avoid losses for the member and the credit union.
• Ensure cash supply for branch needs is adequate and monitor cash levels.
• Balance and close cash drawer at end of day and assist with balance corrections.
• Balance the ATM/CDM/recycler, general ledgers, and vault daily.
• Provide guidance and training to Tellers on procedures and regulatory changes.
• Operate within branch hours, including rotating Saturday schedule.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Tools

Microsoft Office

Web-based software

Job description

New London Branch
603 West Wolf River
New London, WI 54961, USA

As an Assistant Head Teller, you will work closely with the Head Teller to provide support on the Teller line by troubleshooting questions, giving guidance, and ensuring operational soundness, while providing a WOW experience to our members. Grow your operational expertise and leadership ability, while continuing to do the things you love as a Teller. Community First's pace, engaging team, amazing members, and opportunities for advancement keep it exciting as you broaden your skills and grow with us!

Day to Day Responsibilities:

• Provide exceptional, WOW service to internal and external members
• Typical Teller duties including cashing checks for members, accepting loan and credit card payments, placing proper holds on deposited items for uncollected funds in accordance with CFCU policy and procedure
• Identify non-negotiable and fraudulent checks to avoid losses for the member and the credit union
• Ensure supply of money for branch needs are adequate based on legal requirements and business demand. Ensure excess cash is not kept in the branch
• Accurately balance and close cash drawer at the end of each business day, along with assisting staff with balancing cash drawers and posting errors
• Balance the ATM/CDM/recycler, general ledgers, and vault daily
• Provide guidance and training to Tellers on operating procedures, monitor regulatory and compliance change.
• We are open in the driveup from 7 a.m. to 6 p.m. Monday through Friday, and open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the driveup from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.

We are looking for a combination of:

• Three years’ relevant experience; prior teller and supervisory experience is preferred
• Exceptional verbal and written communication skills, strong time management and organizational skills
• Familiarity with Microsoft office suite and web-based software packages
• The ability to work hard, find solutions, and have fun
• Passion for providing outstanding service to our members – internal and external

We also offer:

• Amazing Pension program (only 8% of private employers continue to offer!)
• Competitive compensation
• Generous paid time off
• Day time hours
• A commitment to work/life balance and community service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.