Assistant Guest Services Manager

Breckenridge Grand Vacations, LLC; Breckenridge (CO); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement plan

Paid time off

Sick leave

Tuition Reimbursement

Employee Wellness programs

Ski/Rec center pass loan programs

Job summary

Breckenridge Grand Vacations, LLC is seeking an Assistant Guest Services Manager to lead Front Desk, Bell/Valet, and Activities teams at Grand Colorado on Peak 8. You will mentor staff, resolve guest concerns with care, and uphold hospitality standards while aligning with sustainability and mountain-community initiatives.

You will manage schedules, payroll, budgets, and vendor relations, ensuring seamless guest experiences in a dynamic resort environment.

Qualifications

• Minimum 3 years in hospitality, resort operations, or guest services.
• Minimum 1 year of supervisory experience, including coaching and scheduling.
• Proficiency in Microsoft Office and property management systems.

Responsibilities

• Oversee daily Front Desk, Bell/Valet, Activities, and Peak 8 Market operations.
• Recruit, train, mentor, and evaluate staff for high performance.
• Conduct performance reviews, coaching, and disciplinary actions as needed.
• Create schedules and manage timesheets, time-off requests, and payroll.
• Address escalated guest concerns with professionalism and empathy.
• Maintain hospitality standards, policies, and guest feedback tracking.
• Assist with guest check-ins/check-outs and special requests.
• Support budget development, invoicing, and cost-saving opportunities.
• Collaborate with departments to fulfill guest needs and safety procedures.

Skills

Leadership

Guest relations

Staff coaching

MS Office

Education

Bachelor’s degree in Hospitality, Business, or related field

Tools

PMS

MS Office

Job description

Assistant Guest Services Manager

Location: Grand Colorado on Peak 8

Position Type: Full-time Exempt

Compensation: $60,320 - $72,280 (DOE)

Schedule: Saturday, Sunday, Monday 2:00 PM -10:00 PM, Tuesday & Wednesday 8:30 AM - 4:30 PM (subject to change if needed)

About the Role

At Breckenridge Grand Vacations (BGV), Summit County's largest private employer, we're seeking an Assistant Guest Services Manager to help deliver our signature GRAND Vacations through exceptional leadership of our Front Desk, Bell/Valet, and Activities teams. More than just overseeing operations, you'll embody our Sharing Smiles philosophy by cultivating a positive team environment, resolving guest concerns with genuine care, and contributing to our award-winning culture recognized by the Denver Post and USA Today. This role offers the unique opportunity to blend professional leadership

with mountain lifestyle, as you'll mentor staff, ensure seamless guest experiences, and participate in our sustainability and community initiatives that make BGV special. We empower all employees to think and act as leaders, and if you're passionate about hospitality, teamwork, and making a difference in our mountain community, we invite you to join our mission of creating memorable experiences for guests and a rewarding workplace for our team.

Key Responsibilities

• Assist the Guest Services Manager in overseeing daily operations of the Front Desk, Bell/Valet, Activities, and Peak 8 Market teams.
• Recruit, train, mentor, and evaluate staff to ensure high performance and professional growth.
• Conduct performance reviews, coaching sessions, and disciplinary actions as needed.
• Create and manage staff schedules, ensuring proper coverage for all shifts.
• Handle timesheet approvals, time-off requests, and payroll compliance.
• Act as the primary point of contact for escalated guest concerns, ensuring swift and satisfactory resolutions.
• Uphold and enforce company hospitality standards, policies, and procedures.
• Monitor and respond to guest feedback, including surveys and online reviews.
• Assist with check-ins, check-outs, and guest requests as needed.
• Manage inventory, supply orders, and vendor relationships to maintain adequate stock levels.
• Review and approve department invoices, ensuring accuracy and budget compliance.
• Assist in developing and monitoring department budgets, identifying cost‑saving opportunities.
• Conduct financial analyses and report on variances.
• Maintain accurate records of staff performance, incidents, and training.
• Update training manuals, job descriptions, and operational procedures.
• Ensure compliance with safety protocols and handle worker’s compensation claims when necessary.
• Participate in emergency response and crisis management procedures.
• Work closely with Housekeeping, Engineering, and other departments to fulfill guest requests and resolve issues.
• Assist in coordinating room moves, special cleans, and maintenance‑related tasks.
• Support resort‑wide initiatives, sustainability programs, and employee engagement activities.
• Fill in for staff as needed (Front Desk, Bell/Valet, Activities).
• Run errands, including bank trips for change orders.
• Attend and lead meetings, training sessions, and team‑building events.

Requirements

• Minimum 3 years in hospitality, resort operations, or guest services (hotels, resorts, or timeshare preferred).
• Minimum 1 years of supervisory experience, including coaching, scheduling, and performance management.
• Proven ability to resolve guest concerns with professionalism and empathy.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and property management systems.
• Ability to work varied shifts, including weekends, holidays, and peak seasons.
• Capable of standing for extended periods, lifting to 25 lbs., and assisting with valet/bell duties as needed.

Preferred Qualifications

• Bachelor’s degree in Hospitality, Business, or related field.
• Background in timeshare, luxury hotels, or mountain resort operations.
• Experience with budgeting, invoicing, or expense tracking.
• Skills in creating training materials or leading team workshops.
• Familiarity with Summit County, Breckenridge, and seasonal guest needs.
• Spanish or other language skills a plus

Compensation & Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We’ve been recognized as a Top Workplace for our employee‑focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until November 19, 2026.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity

Employer.