Assistant Guest Services Manager

EPGS; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Evolution Parking & Guest Services is seeking an Assistant Guest Services Manager to oversee all valet operations and coordinate with the Guest Services Manager. You will greet guests, provide proactive service, and help drive efficiency and guest satisfaction across shifts.

Responsibilities include scheduling, payroll data, recruitment, training, and performance reviews while ensuring high standards of professionalism, cleanliness, and safety. A strong customer-service orientation is essential.

Qualifications

• Associates degree required.
• High school diploma or GED required.
• 2 years in a management position.
• Experience with HRIS platforms such as ADP.
• Experience with customer service.

Responsibilities

• Oversee valet operation in coordination with the Guest Services Manager.
• Greet guests and provide proactive, friendly service.
• Assist in scheduling, payroll data, and shift management.
• Support hiring, training, and performance reviews.
• Ensure professionalism, cleanliness, and safety standards.
• Lead daily huddles and coach staff.

Skills

Customer service

Communication skills

Technology proficiency

Organizational skills

Team collaboration

Multitasking under deadline

Education

Associates Degree

High School Diploma or GED

Job description

Job SummaryThe Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations The Assistant Guest Services Manager will proactively approach greet and acknowledge all customers in a friendly professional manner and provide quick responsive customer service

Essential Responsibilities

• Ensure each guest receives outstanding service by providing a friendly environment which includes proactive greeting and thanking each guest
• Assist the Guest Services Manager in coordinating all activities related to valet operation
• Recommend measures to improve performance guest satisfaction and increase efficiency
• Perform Evolution and Forbes Standards training as required
• Assist the Guest Service Manager in conducting the Daily Huddle during all shifts
• Authorize and manage break schedules and other shift options as required
• Ensure standards of professionalism and cleanliness are always maintained
• Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements
• Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations
• Provide input on personnel actions such as hiring promotions disciplinary measures and termination
• Ensure quality assurance and management visibility to maintain high standards of quality reliability and safety
• Motivate and persuade team members to provide exceptional service
• Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines including being properly identified consistently applied and followed
• Prepare schedules and compile payroll data as requested by the Guest Services Manager
• Assist with processing deposit verifications and auditing cash flow tip pool ticket counts key counts car counts and management approved complimentary parking
• Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager
• Assist the Guest Services Manager with prompt investigation of claims providing support whether denied or approved
• Other duties as assigned

Minimum Education Required

• Associates Degree
• High School Diploma or GED required or relevant working experience
• Understanding of general business practices including accounting human resources and customer service

Minimum Experience Required

• Experience in valet parking
• Valid US Drivers License
• 2 years in a management position
• Experience with HRIS platforms such as ADP
• Experience with Customer Service

Skills Required

• Strong customer service and client relationship skills
• Excellent oral and written communication skills
• Strong technology proficiency
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy
• Ability to collaborate effectively and work as part of a team
• Exceptional attention to detail and ability to multitask in a fast paced deadline driven environment

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories 103