Assistant Guest Service Mgr FT

W. Lee Flowers & Co; Turbeville (SC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

W. Lee Flowers & Co is looking for a friendly and outgoing individual to join their team as a Guest Service Representative at Kj’s Market in Turbeville, SC. Responsibilities include maintaining guest service standards, training staff, and preparing cash reports. Ideal candidates will have effective communication skills, the ability to work well with others, and a willingness to learn.

Employees enjoy benefits such as weekly pay, paid time off, and medical coverage. Join us and help create smiles while enjoying a career in a family-owned grocery store!

Qualifications

• Must be at least 18 years old.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to stand for extended periods of time.

Responsibilities

• Maintain Guest Service Standards.
• Train cashiers to improve service.
• Ensure cleanliness of front porch and parking lot.
• Prepare weekly cash reports and maintain sales information.
• Ensure security of cash office and store funds.

Skills

Friendly, outgoing personality

Effective communication and guest service skills

Ability to work well with others

Ability to read and understand information and direction

Ability to supervise people including training and development

Demonstrated ability and willingness to learn multiple tasks

Successful use of math skills

Ability to work well with computers

Job description

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits For Now And Your Future

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Responsibilities

• Maintenance of Guest Service Standards
• Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
• Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not in use.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• Training and Development of Front porch Hosts
• Provides training and direction to hosts not meeting the front porch standards.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
• Sales, Cash and Invoice Accounting
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Cash Related Activities
• Prepare bank deposits according to policy.
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Cash Office Security
• Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front porch and cash office.
• Cashier/Guest Service Clerk Performance Reports
• Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.