Assistant Guest Service Mgr FT

W. Lee Flowers & Co; Kingstree (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

401K

Job summary

Kj’s Market in Kingstree, SC is hiring a Front Porch Guest Service Clerk to uphold guest service standards and support the store team. You will train cashiers, handle guest needs, and manage front porch operations in a fast-paced environment.

The role emphasizes teamwork, accuracy in cash handling, and maintaining a welcoming store entrance. Join a family-owned retailer committed to smiles and hometown pride.

Qualifications

• Friendliness and outgoing demeanor.
• Ability to work well with others and in a team.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read, understand directions and information.
• Knowledge of front porch operations and guest flow.
• Experience in supervising hosts including training and development.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Demonstrated math skills for cash handling.
• Comfort with computers and point-of-sale systems.

Responsibilities

• Maintain front porch guest service standards and No Noticeable Wait policy.
• Collaborate with Store Manager to align schedules with labor guides.
• Train cashiers to call additional hosts as needed.
• Handle guest requests, refunds, loans, pickups, voids, and approvals promptly.
• Keep front porch clean, neat, and free of debris; ensure parking lot is tidy.
• Model professional behavior in speech, dress, hygiene, and integrity.
• Block unused check lanes as required and enforce policies.
• Monitor and enforce Asset Protection and shrink control.

Skills

Friendly personality

Team player

Lift 25 lbs.

Read directions

Front porch operations

Supervise hosts

Learn multiple tasks

Strong communication

18+ years old

Stand for long periods

Math skills

Computer skills

Job description

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits For Now And Your Future

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Responsibilities

• Maintenance of Guest Service Standards
• Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
• Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not in use.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• 2. Training and Development of Front porch Hosts.
• Provides training and direction to hosts not meeting the front porch standards.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
• Sales, Cash and Invoice Accounting.
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Cash Related Activities
• Prepare bank deposits according to policy.
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Cash Office Security
• Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front porch and cash office.
• 6. Cashier/Guest Service Clerk Performance Reports
• Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read, understand information, and direction.
• Knowledge of front porch operations.
• Ability to supervise hosts including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.