Assistant Guest Service Mgr FT

kj; Kingstree (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Disability Insurance

Employee Assistance Program

Company Pension

401K

Job summary

Kj’s Market in Kingstree, SC is seeking a friendly Cashier/Guest Service Clerk to uphold guest service standards in a fast-paced, family-owned store.

You will assist guests, manage basic cash duties, train hosts, and help ensure the front porch area runs smoothly while maintaining store policies. Weekly pay, benefits, and growth opportunities are offered by a long-standing Carolinas retailer.

Qualifications

• Friendly, outgoing personality with strong guest focus.
• Ability to work well with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and directions.
• Knowledge of front porch operations.
• Ability to supervise hosts including training and development.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain guest service standards.
• Coordinate with Store Manager to schedule service levels within labor guides.
• Train cashiers to call additional hosts when needed.
• Handle guest requests, refunds, loans, pickups, voids, and approvals.
• Keep front porch neat and parking lot free of debris.
• Model positive speech, dress, hygiene, and integrity.
• Enforce front porch policies related to Asset Protection and Shrink.
• Train and develop front porch hosts; provide ongoing feedback.

Skills

Friendly personality

Teamwork

Lifting 25 lbs

Reading skills

Front porch operations

Supervising hosts

Multi-task learning

Guest service

Age 18+

Stamina

Math skills

Computer skills

Job description

Overview

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits for Now and Your Future:

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Responsibilities

1. Maintenance of Guest Service Standards

a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.

b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.

c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.

d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.

e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.

f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.

g. Ensures all unused check lanes are blocked off when not in use.

h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.

2. 2. Training and Development of Front porch Hosts.

a. Provides training and direction to hosts not meeting the front porch standards.

b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.

c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.

3. Sales, Cash and Invoice Accounting.

a. Prepare weekly cash report and accompanying documentation.

b. Maintain sales related information.

c. Process invoices and transfers as assigned.

d. Process beer/wine payments.

4. Cash Related Activities

a. Prepare bank deposits according to policy.

b. Handle payroll check approval/cashing according to company policy.

c. Ensure that an accurate daily cash count is completed.

d. Process guest needs such as money orders, stamps, lottery tickets, etc.

e. Process returned checks according to policy.

5. Cash Office Security

a. Ensure the security of the cash office and store funds.

b. Maintain accountability standards of cashier tills.

c. Maintain supplies needed for front porch and cash office.

6. 6. Cashier/Guest Service Clerk Performance Reports

a. Monitor and analyze the Operator Activity Report.

b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.

7. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.

2. Ability to work well with others.

3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

4. Ability to read, understand information, and direction.

5. Knowledge of front porch operations.

6. Ability to supervise hosts including training and development.

7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

8. Effective communication and guest service skills.

9. Must be at least 18 years old.

10. Ability to stand for extended periods of time.

11. Demonstrate successful use of math skills.

12. Ability to work well with computers.

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